Retail Operations Manager

SUMMARY:
Retail Operations Manager required to manage and assume overall responsibility for the success of all stores within the company retail network by directing all operational aspects of each store, managing people and driving sales, whilst managing stock and store expenses in line with budget.

POSITION INFO:
Requirements:

• Minimum of 5 – 8 years in a similar operations manager position
• Ability to travel between Cape Town and Gauteng on a regular cycle.
• Retail Operations qualification will be an advantage
• Ability to manage and develop a positive and productive management team.
• Exceptional leadership skills with the ability to drive and motivate performance. through effective coaching skills and people management.
• Demonstrable and strong business acumen.
• Highly organised with the ability to adapt quickly to strategic change.
• Self-starter – ability to work unsupervised, manage own time and activities.
• Exceptional communicator.
• A strong understanding of e-commerce and digital marketing will be a great advantage.
• Previous multi-site area/retail management experience.

• Pro-actively contribute to the formulation and direction of the retail strategy and implements projects for Retail as requested.
• Identifies under-performing stores and develop a business plan to address and manage issues effectively.
• Identifies, prioritises and pursues store acquisition, relocation and disposal opportunities in conjunction with the General Manager.
• Seeks and continuously develops own knowledge of competitor activity and local market conditions, with the purpose of making appropriate and innovative recommendations to drive the business forward.
• Excellent brand and product knowledge to improve and enhance performance and drive customer experience.

• Clearly and concisely communicate business and business objectives to managers so that they remain well informed of business activity and of their required contribution to targets.
• Achieves exceptional customer service levels through the development and training of store staff.
• Develops an effective network of communication across the business to ensure shared knowledge and understanding of business activity
• Recruits accurately profiled store staff and ensures the full implementation of induction programmes for new store managers
• Effectively manages the performance and development of store managers to drive and maximise the sales performance throughout the business
• Manage any employee relations issues which may arise within the business, including the counselling, discipline and grievance processes
• Plans for succession in the business through the identification of individuals with potential for development and growth
• Creates a positive environment that results in employee retention and a reduction of staff turnover.

• Effectively manages the P&L within allocated budget in order to affect a profitable performance for each store.
• Manages payroll budgets in line with business budgetary parameters

• Liaises with the Buying and Merchandising teams regarding the supply of stock in the business to maximise stock potential
• Collates and provides constructive feedback on fast and slow-selling stock items
• Ensures that the visual presentation of all stores represents the brand image as per the directives received
• Supports the delivery of all promotional campaigns

• Ensures that all stores adhere to compliance requirements in all areas of operational activity, company policies and procedures.
• Achieves stock control targets in line with company guidelines to prevent financial loss.
• Stocktake preparation, management & analysis for each store on a cycle.
• Expert level understanding of our point-of-sale system.

• Supports the management of customer service activities and staff competence so as to optimise and sustain sales performance and customer satisfaction.

• The management, set up and operation of mobile sales at sponsored events, trade shows and brand activations working in collaboration with marketing.

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