Retail Operations Manager

SUMMARY:
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POSITION INFO:

Your role is to oversee the company’s day-to-day operations in a designated area or region.
The daily responsibilities of these professionals are overseeing budgeting, quality, P&L statements, hiring and training.
They also perform duties that include setting financial goals, establishing sales targets, working with upper management and using various business finance principles to accomplish tasks.
Travel between several stores around the country and are a store managers direct report.

DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO:
• Maximise New goods profit centre.
• Maximise Second-hand profit centre.
• Maximise SSB profit centre.
• Improve Stores Performance
• Ensure effective implementation of merchandising standards.
• Ensure effective implementation of marketing initiatives.
• Manage Sales vs Budgets.
• Monitor Returns and Discounts given.
• Pro-actively co-ordinate availability of stock for stores
• Monitor and control Stock Age
• Monitor and control discontinued stock in business.
• Organise and participate in monthly stocktakes and result.
• Monitor and control damage and Repair stock for the business.
• Monitor and control Company assets (building, fixture and fittings, petty cash, stock and vehicles)
• Manage the Change of Management
• Monitor and ensure ALL Security standards are adhered to within a Store.
• Review Stores performance by analysing Stats and Reports
• Partner Development and Mentoring and formulating appropriate Business Performance Improvement plans to rectify any deviations.
• Review the improvement plan with the Partner and adjust when required to ensure achievement of objectives.
• Analyse Expenses impacting on profitability.
• Analyse Financial Statements to ensure profitability.
• Reporting
• Ensure Customer Expectations are met.
• Review Mystery shopper reports
• Reinforce a culture of service minded staff to ensure Customer satisfaction.
• Ensure repair turnaround.
• Ensure Social Media posts are according to standards.
• Ensure correct staff compliment in business.
• Facilitate the training and development of employees to ensure correct competency.
• Succession Planning
• Ensure consistent, effective performance management.

• Manage and enhance employee relations and satisfaction.
• Manage Human Resources administration.
• Remuneration and reward
• Ensure that all stores have implemented and adhere to all relevant Company Policies, Procedures, System Requirements, S.O. P’s
• Meetings and Report Back

REQUIREMENTS

• At least 3 years' experience in a senior management role
• Innovative and ambitious with a can-do attitude
• Strong IT skills: PowerPoint, MI, Excel, Level-headed and balanced.
• Good presentation skills
• Be well organized.
• Good communication and relationship building skills.
• Possess great leadership skills.
• Reliable Vehicle
• Willing to travel.
• Pass a polygraph.