Retail Sales Manager

Job Description:

The successful Candidate will assist the Group Sales Executive and will be required to work between all stores in the area.

Main Duties & Responsibilities:

• HR and Staff Management
• Interviewing candidates for potential store employees
• Signing of contracts with new staff members
• Issuing of warning
• Resolving issues with Managers and staff
• Commission calculations
• Management of Staff Leave and Staff Performance
• Prepare Staff AOD’s for approval, once approved process sale on the system
• Ensure company procedures
• Manage staff attendance
• Staff Training
• Training of Staff in products / selling
• Arranging for Suppliers to train staff on new and/or existing ranges
• Implementing new systems
• Brand knowledge and training on stock
• Marketing
• Building up of a client database within the stores
• Capturing of existing database and combining them with store databases to promote specials to clients
• Running of competitions to tie in with Marketing campaigns
• Liaising with Suppliers to arrange sponsorship of prizes or discounts
• Meeting with Social Media Designer to handle Facebook, Twitter and Instagram
• Working with suppliers and clients on Media marketing as well as special campaigns
• Arranging gifts for Golf Day giveaways
• Operations
• Ensuring merchandising standards are up to date in all stores
• Ensure that Sales are highlighted aggressively
• Monthly rosters for all stores
• Calculate individual targets for all stores and retail employees
• Monitor and manage actual Sales of Staff against set targets
• Ensure daily cash ups are done accurately and on time
• Approve discounts as per company policy and procedure
• Repair and Maintenance of Stores
• Dealing with the repairs and maintenance in stores (damages, electrical and snag lists)
• Setup / display of new units in store
• Assisting Merchandiser with new stock layout in stores
• Co-ordinating repairs of products for clothing, watches, sunglasses etc.
• Stock
• Monthly and weekly stock take
• Reporting to CFO
• Movement of stock to stores
• Weekly stock counts on items for replenishment orders
• Assist with variance counts on stock take
• Maintaining stock categorization on system to ensure efficient reporting
• Place re-orders with suppliers, managing optimum levels of stock at all times
• Take inventory counts
• Cycle counts
• Random spot checks
• Ensure stock accuracy as per system differences
• Ensure all warehouse items are priced accurately and efficiently
• Ensure all items in stores are priced effectively and efficiently
• Ensure stockrooms of all stores are neat and tidy at all times
• Sales
• Set monthly sales targets
• Monitor sales team targets
• Manage event sales
• Customer focus
• Customer liaison / queries / stock requests / complaints
• Insurance quotes
• Authorising of discounts when required
• Dealing with unsatisfied customers and finding solutions, if possible, with regard to service, stock and staff

Educational Requirements:

• Grade 12
• Tertiary qualification advantageous

Experience and Skills Required:

• Pastel Evolution experience
• Advanced Excel experience
• Ability to work in a high-pressure environment
• Ability to work retail hours
• Excellent communication skills
• Knowledge and experience in sales of exclusive brands