Retail Senior Operations Manager

Requirements:

• Matric
• Shopping Center Experience is essential
• Facilities management Experience
• Leadership
• Conflict Management
• Organization
• Decision-Making
• People Management
• Data Entry Skills
• Data Processing Skills
• Dependable
• Reporting Skills
• Deadline-Oriented
• Budget Development
• Critical Thinking Skills
• Problem Solving Skills
• Planning and Organizing
• Excellent Communication Skills
• Persuasiveness
• Influencing and Leading
• Delegation
• Teamwork
• Negotiation
• Adaptability
• Stress Tolerance
• Business Negotiation
• Critical Thinking and Problem Solving Skills
• Team Work
• Project Management
• Business Management
• Financial Management
• High-Level HR Duties

Operations manager responsibilities:

• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions

• Plan and review compensation actions; enforcing policies and procedures

• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends

• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions

• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping

• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes

• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

• Accomplish operations and organization mission by completing related results as needed

• Meet or exceed operations labor budget expectations

• Manage staff levels, wages, hours, contract labor to revenues

• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees

• Run a safe, injury/accident free workplace

• Responsible for all aspects of vehicle and heavy equipment rentals

• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies

• Manage relationships with key operations vendors

• Track vendor pricing, rebates, and service levels

• Review and approve all operational invoices and ensure they are submitted for payment

• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring

• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

• Communicate all operating policies and/or issues at department meetings

• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses

• Communicate with legal counsel and safety department to ensure all processes remain compliant with health and safety regulations and other governmental regulations