Retail Store Manager

SUMMARY:
My client is looking for a dynamic and experienced Retail Store Manager to oversee daily store operations and ensure profitability, performance, and exceptional customer service for their store in George, Western Cape.

POSITION INFO:
This role is ideal for a strong leader with proven retail experience and the ability to manage large teams while driving strategy and operational excellence.
Key Responsibilities:

• Lead and manage all aspects of store operations to meet sales and profitability targets
• Ensure merchandise availability, manage inventory, and authorise contracts
• Develop and implement pricing and promotional strategies
• Analyse financial and operational reports to improve efficiency and sales
• Uphold legal and company compliance, including OHS and regulatory requirements
• Build strong customer relationships and ensure service excellence
• Oversee staff scheduling, training, performance management, and HR matters
• Ensure workplace health and safety standards are met
• Monitor and control budgets, expenditure, and identify cost-saving opportunities

• Matric / Grade 12 (essential)
• Diploma in Business Administration, Sales, or Marketing (advantageous)
• Minimum 5 years’ experience in retail sales/marketing, with at least 3 years in a supervisory/managerial role
• Experience managing large teams and retail environments
• Solid knowledge of compliance, stock control, and retail strategy
• Strong interpersonal, communication, and leadership skills
• Proficient in MS Office and relevant retail systems
• High level of integrity, accountability, and problem-solving ability

• Proactive and action-oriented
• Customer-focused with strong planning and organisational skills
• Resilient, flexible, and analytical
• Strong supervisory and team leadership capabilities