Retail and Merchandising Manager (CH1150)

SUMMARY:
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POSITION INFO:

Our client, an established Stellenbosch-based Resort and Hotel, is looking to employ a Retail and Merchandising Manager. The Retail & Merchandising Manager will establish retail as a separate business unit, focusing on all retail outlets on the premises. This position requires a dynamic individual capable of overseeing merchandising, product development, and staff product training to optimize customer experience and drive sales growth.

Key Responsibilities:

• Continually source and work with suppliers to develop new product ranges for the retail outlets in accordance with the year planner.
• Work within the company’s defined process and sustainability goals.
• Oversee stock replenishment and maintain accurate stock records.
• Oversee repeat purchases and manage phase-out product lines.
• Work with E-commerce and the Destination Marketing & NPD Manager to maintain and manage our online lifestyle product range as a complimentary outlet.
• Curate gifts for corporate clients, including packing and shipping coordination.
• Provide continual training to operational teams to ensure deep and thorough knowledge of products to encourage customer engagement and storytelling.
• Develop a comprehensive product catalogue, including product pictures, labelling, pricing, and descriptions.
• Collaborate with the Destination Marketing and NPD Manager to create a retail and merchandising year planner that aligns with brand objectives and considers tactical and brand events.
• Work with suppliers and oversee visual merchandising for the retail outlets across the Riverbank, following the year plan.
• Work closely with the Brand Manager to ensure a consistent look and feel across outlets in accordance with the seasonal rhythm of the farm.
• Work with Destination Marketing and NPD Manager to monitor project costs, ensuring financial resources are allocated efficiently and targets are met.

Knowledge, Skills, and Qualities:

• Minimum five years’ experience in a retail buying and merchandising role, preferably in lifestyle homeware, or hospitality retail in the premium sector.
• Proven track record in product development, range planning, and supplier management.
• Experience in visual merchandising, particularly in high-end or boutique retail environments.
• Experience working with a sustainability-focus is a strong advantage.
• Strong commercial acumen with the ability to analyse sales data and make strategic buying decisions.
• Excellent organizational and time management skills; able to manage multiple projects simultaneously.
• Strong interpersonal and communication skills, with the ability to build relationships with suppliers, team members, and stakeholders.
• Proficiency in POS software and Microsoft Office Suite (particularly Excel and Teams). Experience in MICROS (POS Software) is advantageous.
• Passionate about sustainability, craftsmanship, and supporting local makers.
• Possess own reliable transport.

Other:

• Own transport
• Clear credit and criminal record
• Working retail hours

Benefits:

• Pension Fund & Medical Aid included in total package
• Staff discount on products

General:

• Only shortlisted candidates will be contacted. Should you not hear from us after 30 days you may consider your application unsuccessful
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.