SUMMARY:
A Retail and Warehouse Manager for a furniture store in Polokwane is responsible for overseeing the day-to-day operations of both the retail store and the warehouse. This role ensures that customer service, inventory management, logistics, and staff performance meet the company's standards. Below is a typical job description for such a position:
Key Responsibilities:
- Retail Store Operations:
- Manage daily retail operations, ensuring smooth functioning of the store.
- Supervise sales staff and ensure exceptional customer service is provided.
- Monitor and analyze sales performance, setting targets and goals for the team.
- Ensure the store layout is appealing, merchandise is well-displayed, and promotions are visible.
- Handle customer queries, complaints, and resolve issues efficiently.
- Maintain a clean, organized, and safe shopping environment for customers.
- Implement loss prevention policies and procedures.
- Warehouse Management:
- Oversee the receiving, storage, and dispatching of furniture from the warehouse.
- Manage warehouse staff, ensuring efficient handling, packing, and inventory control.
- Maintain accurate records of stock, ensure stock rotation, and conduct regular stock audits.
- Ensure the warehouse operates in line with safety and compliance standards.
- Coordinate logistics for delivery schedules, ensuring timely and accurate deliveries to customers.
- Inventory Management:
- Oversee stock levels in both the store and the warehouse, ensuring adequate inventory without overstocking.
- Monitor stock transfers between the warehouse and the retail floor.
- Conduct regular stock checks and manage reordering processes to avoid stock shortages.
- Staff Management:
- Recruit, train, and supervise retail and warehouse staff.
- Manage staff schedules, payroll, and performance reviews.
- Ensure that staff adhere to company policies, procedures, and health & safety standards.
- Financial Management:
- Manage the store’s budget and expenses, ensuring cost-effective operations.
- Prepare and present sales, stock, and financial reports to senior management.
- Monitor cash handling and perform regular reconciliations.
- Customer Relations and Service:
- Ensure customers receive exceptional service in both the retail store and warehouse.
- Address customer complaints, returns, and exchanges professionally.
- Foster long-term relationships with clients by delivering excellent after-sales service.
- Compliance and Safety:
- Ensure the warehouse complies with all health and safety regulations.
- Implement and monitor compliance with company policies and standards.
- Conduct regular safety training and inspections.
Qualifications and Skills:- Proven experience in retail and warehouse management, preferably in the furniture or home goods sector.
- Strong leadership and team management skills.
- Excellent organizational and time management abilities.
- Knowledge of inventory management software and retail POS systems.
- Excellent communication and interpersonal skills.
- Problem-solving and decision-making abilities.
- Ability to work under pressure and handle multiple tasks efficiently.
POSITION INFO:
- Minimum 3-5 years of experience in a managerial role in retail and warehouse operations.
- Experience in the furniture industry or similar is highly advantageous.
Work Environment:- The role is a mix of retail store and warehouse management, requiring time spent in both settings.
- May involve occasional travel between warehouse locations and suppliers.
NB! This job is now closed. You can apply for other jobs by uploading your CV.
