Retention Administrator (JB2228)

Position: Retention Administrator (JB2228)
Location: Claremont, Cape Town (Office Based – Hybrid optional)
Salary: R12 000 per month + monthly incentives

Overview:
Our client based in Claremont, Cape Town is a financial service provider, providing innovative needs based on life and health insurance cover.

A vacancy exists for a Retention Administrator in our clients Finance Team. The retention team is responsible for the retention of the individual policyholder and resolving arrear premiums, while maintaining a high standard of customer service.

This position is ideal for a hard working individual that can work independently and enjoys interacting with clients and can market products effectively. The candidate must also enjoy doing administration relating to the interaction with clients. Sufficient training and support will be provided and the opportunities for a hard working candidate that likes new challenges are unlimited.

Requirements:
Matric
3 Years’ experience in customer service
1-year Debt collecting experience
Customer service and administration experience
Insurance industry experience

Skills required:
Excellent written and verbal communication skills
Good marketing and sales techniques and excellent objection handling skills
Good customer service delivery
Attention to detail and a high level of accuracy
Good MS Office, especially Microsoft Outlook skills
Time management
Planning and organising
Works well in a team
Ability to learn new systems and product information

Responsibilities include:
The duties for which you will be responsible in terms of this contract are briefly listed below and will be subject to amendment from time to time as required based on discussions with the manager:
Contact clients in arrears and reach agreement on how arrears will be settled
Retain the client by effectively handling objections and creating a need for the product
Update administration system with bank details, contact details, cancellations and interactions with clients
Communicating arrears premiums in writing and other client communication e.g. resubmit policy documents to clients
Handling inbound cancellation calls and responding to client e-mails on a timely basis
nt e-mails on a timely basis