Retention Business Manager

 

Recruiter:

Pillango Placements

Job Ref:

3904523220

Date posted:

Tuesday, May 3, 2022

Location:

Pretoria, South Africa


JOB SUMMARY:
-

JOB DESCRIPTION:

Responsibilities:

  • Lead and assume full management responsibility for Retention
  • Check and validate all work carried out in Retention
  • Managing workload
  • Managing team performance and reaching KPI’s
  • Complaints handling
  • Handling Recruiting and Disciplinary action
  • Coaching, Training and developing of staff – procedure and product
  • Assisting with IT optimization

Requirements:

  • A minimum of 3 years Team manager experience
  • Excellent people skills
  • Excellent product knowledge
  • Strong Admin skills
  • Excellent communication and motivational skills
  • 150 FAIS credits
  • RE 5

Attributes:

  • Attention to detail
  • Understanding “the customer journey” and Net Promoters score
  • Retention experience
  • Organized

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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