Retention Manager

We have an exciting career opportunity for a Retention Manager who is looking to work remotely in Europe. You will join a company that optimises digital operational excellence in iGaming, and develop their retention strategy, optimising the customer journey. Does this job sound like the perfect challenge for you? Keep reading!

Your key job responsibilities as the Retention Manager in Europe (Remote):

• Lead marketing strategies to support the Retention marketing program
• Plan and execute loyalty strategies to support our customers’ brands retention efforts
• Lead special projects designed to improve profitability of the active customer base
• Manage the brands’ rewards program
• Work hand-in-hand with various internal stakeholders to produce both short and long term Retention marketing strategies
• Work with the Retention Marketing Specialists on developing strategies to improve KPIs of specific segments
• Oversee and control budgets, ensure that campaigns stay within budget
• Communicate campaign metrics, results and recommendations to stakeholders
• Define and collaborate on the personalisation of the customer experience on and off website

Requirements for this Retention Manager job in Europe (Remote):

• 3+ years’ of digital marketing experience with a successful track record of implementing and managing digital marketing programs in a multi-channel environment
• Ability to speak English and either German, Spanish, Italian, or Finnish would be highly advantageous
• Experience of devising and implementing Retention strategy within the online gaming industry
• Knowledge of iGaming is essential
• In-depth knowledge of customer journey optimisation best practices with experience in developing and implementing testing strategies across channels, including designing and analysing contact strategies, automation techniques/tools and customer experience optimisation
• Previous experience managing a rewards program and/or Customer loyalty program
• Demonstrated experience with data-driven marketing, a/b and multivariate testing experience, analytics, with a successful track record of implementing and managing different digital marketing tools
• Ability to interpret and present data/results (both written and verbal) to stakeholders in engaging and meaningful ways