Reverse Logistics Manager

SUMMARY:
Reverse Logistics Manager_Mobile Telecommunications sector required for Dynamic client based in Buccleuch area be responsible for the full spectrum of our reverse logistics, repairs, and warranty processes. The Manager candidate will effectively manage the reverse logistics function, supply chain principles (including process or management after the sales of the products).

POSITION INFO:

We are looking for an experienced, dynamic Reverse Logistics Manager to be responsible for the full spectrum of our reverse logistics, repairs, and warranty processes. The successful candidate will effectively manage the reverse logistics function, be proficient at supply chain principles (including any process or management after the sales of the product), be a team player with experience in supply chain, reverse logistics and repairs preferably in the telecommunications industry.

Key Accountabilities  

• Take responsibility for the full reverse logistics function in South Africa and neighbouring countries.
• Collaborate with key persons to ensure clarity of the specifications and expectations of the company.
• Implement policies and procedures to ensure that the lead-times are optimised.
• Have a clear understanding of warranty terms from suppliers (OEMs).
• Analyse and report on the reverse logistics function in the business.

Core Activities

• Ensure that all terms and conditions on repairs and OBFs (out-of-box failures) are met.
• Ensure that lead-times on repairs is kept to an absolute minimum.
• Develop and maintain relationships with customers, suppliers, OEMs, repair centres and couriers.
• Communicate frequently with customers, suppliers, OEMs, repair centres and couriers.
• Manage a team of up to 15 people.
• Manage systems that track handsets.
• Prepare and analyse daily, weekly and monthly reports.
• Ensure adherence to all SLAs with customers.

Knowledge, skills and experience

• Qualification/Certification in supply chain or reverse logistics would be advantageous.
• Strong leadership skills.
• At least 5-years experience in a similar managerial role preferably in the telecommunications industry.
• Strong commercial acumen.
• Experience in collecting and analysing data.
• Excellent computer skills including Word, Excel, Powerpoint and Outlook.
• Experience on SAP and Vision would be advantageous.
• Valid driver’s license and own reliable vehicle.
• Strong analytical skills

Aptitude & Disposition

• Outstanding organisational and time management skills
• Excellent customer service skills
• Problem solver with a strong numerical and analytical mindset
• Able to cope with pressures and setbacks
• Entrepreneurial and Commercial Thinking
• Attention to detail
• Customer centricity is a must
• Forward thinking
• Sound decision making
• Adaptability
• Accountability
• Ability to work cohesively with a team

NB! This job is now closed. You can apply for other jobs by uploading your CV.