SUMMARY:
-
POSITION INFO:
Overview:
A hotel group in Upington is seeking a dynamic and procedure-driven Rooms Division Manager to oversee the full operation of three properties, working alongside the Hotel General Manager to ensure all departments function at the highest standards of service and efficiency.
This role requires a hands-on leader with strong operational knowledge, particularly in Front Office systems and procedures, and a deep understanding of the administrative requirements. The successful candidate will play a critical role in the daily management of the hotels and take full operational responsibility in the General Manager's absence.
Key Responsibilities:
· Partner with the General Manager to oversee the full hotel operation across all three properties, ensuring smooth, efficient, and guest-centric service delivery.
· Lead and manage the Front Office, Housekeeping, Guest Services, and other operational departments.
· Enforce and maintain standard operating procedures, brand standards, and quality control across all areas.
· Utilize systems to manage bookings, guest profiles, and reservations effectively.
· Ensure full compliance with administrative, financial, and brand reporting requirements.
· Conduct regular operational meetings, performance reviews, and team training to maintain staff engagement and excellence.
· Drive guest satisfaction and continuous improvement through feedback, audits, and service recovery.
· Coordinate with Sales, Maintenance, Food & Beverage, and other departments to ensure overall property goals are met.
Minimum Requirements:
· Minimum 3–5 years’ experience in a senior Rooms Division, Front Office Manager, or multi-department leadership role.
· Strong operational and systems background.
· In-depth working knowledge of the brand standards and administrative procedures.
· Excellent leadership, decision-making, and communication skills.
· Must be highly organized, structured, and proactive in managing people and processes.
· Capable of working across multiple properties and balancing competing operational priorities.
Preferred Qualifications:
· Hospitality or Hotel Management qualification.
· Experience in remote hotel environments is a plus.
To Apply
Please submit a copy of your updated CV and a recent profile photo. Only shortlisted applicants will be contacted.
