Rosslyn, Pretoria: CRM DATA ANALYST

SUMMARY:
Rosslyn, Pretoria: CRM DATA ANALYST

POSITION INFO:

Rosslyn, Pretoria: CRM DATA ANALYST

Minimum Requirements:

-Reliable and professional

-Minimum 3 years Data Analytic and CRM data analysis experience a must

-Computer literate with strong MS Excel proficiency

-Customer Trend and Insight experience preferred

-Strong client communication skills, with proven track record working with clients

-Able to produce reports to influence business direction

-Demonstrated experience working with tools of route cause analysis, data analysis and visualization tools

-Demonstrated experience working with SQL Server Reporting Services (SSRS)

-Successful history of manipulating, processing, and extracting value from large, disconnected dataset

-Experience in data quality

-Experience relating data to business needs – marketing and sales

-Experience in analysing customer behaviours and trends

-Proactive, energetic and results focused

-Able to deliver in a fast-paced environment.

-Understanding of Salesforce

-Attention to detail and ability to multi-task

-Strong organizational skills and deadline orientated

-Strong logic and analytical skills

-Residing near Rosslyn area a must

-Stable employment record and contactable references a must

-To start as soon as possible

Duties:

-Full Data Analysis duties

-Integration of Systems, IT and Data

-Oversee CRM data and systems integration

-Manage data flow and analyses (including predictive modelling, segmentation, forecasting and choice modelling)

-Present results and complete ad hoc special projects.

-System related projects and developments for customer experience (“CE”), CRM and Digital

-Ensure a smooth integration of all CRM data and systems between various customer systems and supporting systems and identify potential areas of optimisation

-Managing customer CRM database and identifying ways to optimise the database

-Creating and raising business requirement specifications for all CE, CRM and Digital initiatives linked to system development and following through and managing such development

-Responsible for data accuracy and cleansing initiatives and implementing ongoing data accuracy and data cleansing programs in the CRM database

-Manage data segmentation for product launches and relevant marketing campaigns

-Communicate unique insights or issues uncovered through working with data and systems in manner as may be requested by customer from time to time

-Assist in investigating data breakdowns, with suggested intelligence and algorithms to be built in to improve accuracy

-Systems knowledge, databasing mining experience and technical knowhow to assist with continuous optimisation of data intelligence, predictive/ trend analysis, and data segmentation

-Work directly with stakeholders as may be identified by the customer from time to time

-Directly involved in development and presentation of results / deliverables from the relevant stakeholders

-Proactively prioritize tasks, work assignments and requests received from customer to meet timelines and commitments in relation and communicate to supervising manager thereto (project management skills)

-Participate in any Adhoc special projects or attend to other tasks or requests related to Services as may be required by customer from time to time

-Provide services in a timely manner and in least disruptive way to customers daily operations

-Proactively support the customers CRM, Lead Management and CE team to improve the foundational data architect

Salary: R 30 000.00 gross (Cost to Company)

E-mail detailed CV in Word or PDF (not as a link) to oneilc(at)telkomsa.net and indicate the following in the subject line:

- Reference CR2487; and

- Your monthly gross salary expectation in context with amount offered.

(Also forward Reference letters and a recent photograph if possible)

APPLICATIONS NOT MEETING ALL REQUIREMENTS WILL BE DELETED.

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