SUMMARY:
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POSITION INFO:
Overall Role Function:
The role will be responsible for end-to-end live route tracking and execution management of all routes within a specific Business Unit for which the role will be responsible. This position will be operating on shift as part of a team who will execute 24 hours and 7 days a week. Part of this role's responsibilities will be tracking of routes, alert management, exception management and escalation, Expediting, trending & analysis, communication with drivers and depot's and should play an integral part in improving the productivity of operational teams.
Responsibilities:
Daily, Live Execution Management of all routes for assigned Business Unit (BU) Route Execution & Tracking:
• Live visibility and tracking of all routes within the BU on Cella Track
• Tracking and investigation of all “Late” routes
• Tracking Route Compliance, Planned vs Actual KM and Planned vs Actual TAT Alert & Exception Management:
• Acknowledgement & Resolution of Alert pop-ups on Cella for applicable BU
• Driver communication and relationship
• Driving corrective action with driver
• Ensure correct escalation processes are being followed
• Actioning alerts according to priority & urgency, i.e. Risk Alert is treated with higher urgency than an Execution Alert. Master Data:
• Be aware and keep log of all master data or system issues that might cause inaccurate route tracking
• Full understanding of all Control Tower master data fields
• Daily escalation of master data issues to Control Tower Manager
• Report on all Asset Management issues noticed during shift to CT Manager Admin sense checks:
• Identify and communicate any Operational, administrative exceptions with Operational staff. Operational Excellence:
• Proactively drive and contribute to a culture of operational excellence
• Drive and improve relationship with Lieben operational team
• Daily interactions with drivers, depot managers and operational managers
• Solve and respond to queries raised by operational teams daily via CT Manager
• Contribute and provide suggestions for improving operational productivity at depot’s from central Control Tower perspective.
• Effective escalation of sub-standard driver behaviour.
• Adhere to Control Tower SOP’s and raise with CT Manager where a change is necessary
• Review previous day’s issues to verify improvement.
• Regular job rotation and knowledge hand-over within the team. KPI Management: Taking full accountability for KPI’s and contributing towards the improvement of these as part of the Route Compliance dashboard, including all KPI’s as part of the “Job Outcome/KPI” section below. Reporting: Excellent assessment, analysing and evaluation capabilities (Reporting & Insights).
• Check Route Compliance, pick up KPI exceptions, fix and escalate where required.
• End-of-shift report to CT Manager. Personal Development:
• Personal Development Responsible for own development to increase own competencies for the position function and future leadership growth opportunities.
• Teamwork Contribute to and be part of driving effective teamwork within Control Tower operations as well as with other business units and across all depots.
• Training & Development Willingness to be trained on-the-job and take initiative for self-development. Responsible for his/her own training and development to stay updated with latest changes and requirements.
• Highlight to Control Tower Manager where there is a specific gap, assistance needed, or specific training required with regards to any of the above points.
Job Outcomes/KPI's:
Commitment to achieving Control Tower KPI’s and goals. Per shift & per day.
Targets and measures to be discussed in Performance meetings:
•Alerts triggered: 100% of alerts to be Acknowledged, Resolved or Escalated
•Trip Planned vs Actual KM (Target: <105%)
•Trip Planned vs Actual TAT (Target: <105%)
•Store Planned vs Actual TAT (Target: <110%)
•First Stop Met compliance (Target: 98%)
•On time DC departure (Target: 98%)
•On Time compliance % (Target: 98%)
•Customer sequence compliance (Target: 98%)
•Driver Performance Score (Driver risk profile) (Current: 92.8% vs Target: 95%)
