SAGE X3 Support Application Engineer/ERP Software Engineer

Hybrid position - Cape Town Based

This permanent employment opportunity for a Sage X3 Application Support Engineer has become available at this leading ICT Company, specialising in ICT Lifecycle Management.

The main purpose of the role is to deliver support to end users in the organisation on how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. Responsible for contributing to the design, testing, delivery, and improvement of software applications.

Minimum Requirements

• Degree in Computer Science / Information Systems (Advantageous)
• 2 - 3 years in IT application support providing support to end users
• 2 Years’ experience in Sage X3 Support Application and Development (Non-negotiable)
• Introduction to business analysis and project management
• Experience in engaging supervisory and middle management level
• Understanding and knowledge of ITIL
• Knowledge of service desk systems
• Understanding of the systems development lifecycle
• Solid understanding of IT concepts, terminology, and standards
• Knowledge of MS Dynamics and Sage X3

Key Performance Areas:

• Attend Business Analysis -Scoping Sessions
• Standard Operating Procedure review and improvements to be documented into End-user training guides
• Required to train Business in the following Modules (Procurement, Finance, Sales and Stores/Operational, Call Centre)
• Create Reports and Forms Design in Crystal Reports
• Problem solving & support (during and after implementation)
• Provide support on software programmes by fielding incoming tickets from end users
• Monitor and improve support process effectiveness by creating and deploying feedback mechanisms for end users, analysing results and implementing appropriate changes
• Monitor, document and communicate application problems and issues to key stakeholders, including management, development teams, end users and team leads
• Enhance end user effectiveness by implementing training on the software applications used in the organisation and maintaining own expertise in these applications
• Actively participate and support the roll out of group-wide IT projects, especially related to new business applications
• Assist in designing, delivery and improvement of software applications, including testing new and existing software applications under development or consideration for purchase
• Ensure the implementation of and compliance with all internal policies, processes and quality standards as applicable to the area of responsibility
• Create and manage constructive relationships with internal and external providers, including but not limited to developers, Business Intelligence, IT infrastructure team, software vendors and software development vendors
• Manage second line support service providers in terms of delivery and task tracking
• Ensure that all reports and administrative documents are completed as agreed, such as incident reports, status updates and applicable monthly reports
• Provide guidance and learnings to other team members and Internal customers: All business units and functional departments in the organisation

This Permanent Employment, Hybrid opportunity offers a Monthly Cost to Company salary within a dynamic and innovative working environment.