SALES AGENT (Funeral & Insure)

SUMMARY:
Call Centre Sales Agent (Funeral & Insure)

POSITION INFO:
At Smollan, we are on an evolutionary journey, reshaping our story. We seek truly unique individuals who are committed to fostering a diverse and inclusive environment-where our people are valued, happy, and inspired to create an extraordinary workplace. Job Purpose We are looking for skilled Sales Agents with experience in long-term insurance to spearhead a new campaign. If you are a target-driven professional who excels at understanding customer needs and delivering honest, helpful solutions, we want to hear from you. In this role, you will not only sell products but also ensure every customer interaction is meaningful. You will consistently meet and exceed sales targets, identify cross-selling opportunities, and maintain full compliance with all legislative requirements (FAIS, TCF), while providing an outstanding customer experience. Duties & Responsibilities Sales Selling products and services Updating databases accurately Conducting market research Providing detailed product and service information Achieving and exceeding sales targets Adhering to company standards and guidelines Prospecting new clients Customer Handling Responding to all queries related to product information Building strong customer relationships by promoting the brand and its products Escalating complaints appropriately and promptly Skills and Competencies Required Organisational commitment Teamwork and collaboration Relationship building Agility and adaptability Performance- and results-driven mindset Continuous growth and improvement Resilience and stress management Service excellence Analytical and problem-solving skills Planning and prioritisation Attention to quality and detail Effective communication Requirements Education, Experience & Training Matric qualification Clear ITC and criminal record NQF Level 5 FAIS 120 credits (preferred) 1-3 years' experience in sales, call centres, and long-term insurance