SASSA - Customer Service Agents (DL)

Recruiter:

iSON Xperiences

Job Ref:

BPO00783

Date posted:

Wednesday, January 31, 2024

Location:

Randburg, South Africa

Salary:

Negotiable

SUMMARY:

Customer Service F Contract Position

3 yearÂ Contracts based in Randburg

To Start ASAP - Looking for Afrikaans Call Centre AgentsÂ

Main Purpose of Position:

The Cust...

POSITION INFO:

Customer Service F Contract Position

3 yearÂ Contracts based in Randburg

To Start ASAP - Looking for Afrikaans Call Centre AgentsÂ

Main Purpose of Position:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

Main Responsibilities (including but not limited to):

Answering inbound calls timeously.
Be professional and polite at all times.
Listening attentively to customer queries.
Responding to customer queries accurately.
Ensure that quality standards are met.
Familiarize oneself with products and procedures.
Providing relevant information to ensure First Call Resolution.
Effectively resolve queries.
Escalating faults that cannot be concluded on first contact.
Ensuring that customer details are captured accurately.
Perform any adhoc tasks as and when required

Grade 12
Computer Literate
Excellent Communication written skills
Serious and passionate about customer service and working in a customer service industry
Previous call centre experience
Fluent in English and another South African language

COMPETENCIES:

Customer focus
Ability to build customer loyalty
Conflict management
Excellent communication skills
High level of professionalism and an understanding ethical conduct.
Quality orientation

Similar jobs you might be interested in:

SASSA - Customer Service Agents (DL)
Location: Randburg
Salary: Negotiable
customer service Fixed Term Contract Position Contract based in Randburg To Start ASAP Main Purpose of Position: The customer service Agent is responsible to effectiv...
29 days ago

Service Advisor
Location: Johannesburg
Salary:
A new position is available for a service Advisor for our client in the Truck Industry. The position will be based in Spartan Johannesburg.
Today

Parts Salesman
Location: Johannesburg
Salary:
Parts Salesman position is available for our client in the Truck Industry. The position will be based in Spartan Johannesburg.
Today

Cashier
Location: Nelspruit
Salary:
Nelspruit Cashier
Today

Food Servers
Location: Nelspruit
Salary:
Nelspruit Food Servers
Today

Sales Manager (Tower Cranes )
Location: Johannesburg
Salary: Monthly
Sales Manager (Tower Cranes ) required for a depot in East Rand. Responsibilities:−Sell machines and achieve target sales−Responds to sales enquiries and is in contact with existing customers. His main duty is also to research the market and find new opportunities and customers, and to exploit it.−Ensure he is technically knowledgeable and up to date with the new innovations and ...
Today

Sales Executive
Location: Centurion
Salary:
Join an amazing, dynamic team as a leading Sales Executive and drive sales and business to new heights! If you thrive in a fast-paced environment, excel in communication, and possess strong organizational skills, this role is for you.R15k - R25 k pm CTC + comm | Remote | Durban | Perm
Today

Sales Support Administrator
Location: Germiston
Salary: 22 000
A leader within the Hygiene industry seeks to employ a Sales Support Administrator to join their successful team
Today

Front Office Manager
Location: George
Salary:
NOW RECRUITING - FRONT OFFICE MANAGER!Fancourt is the finest Leisure and Golf Resort in South Africa.We are situated in George, in the lovely Garden Route.Please apply online if you meet the criteria for this role.
Today

Director of Golf
Location: George
Salary:
NOW RECRUITING - DIRECTOR OF GOLF!Fancourt is the finest Leisure and Golf Resort in South Africa.We are situated in George, in the lovely Garden Route.Please apply online if you meet the criteria for this role.
Today