SHORT TERM UNDERWRITER: COMMECIAL

SUMMARY:
Underwrite new policies and renewals, do endorsements, quotes, other ancillary underwriting function

POSITION INFO:

Our client, an established company within the financial sector is seeking to hire a highly skilled and experienced COMMERCIAL UNDERWRITER to join their team. This is an excellent opportunity for an individual with excellent analytical and detail-oriented skills and is able to work independently and as part of a team to grow their career within a reputable organisation.

Knowledge:

Skills and attributes:

Formal Education:

• Effectively maintaining commercial underwriting standards and providing quality client service:
  • Issuing new policies, renewals and endorsements on the CIMS3 System;
  • Prepare new business quotes;
  • Underwrite in accordance with standards, policies and procedures;
  • Support sales team in acquiring and retaining profitable business;
  • Attend to administration and written communication;
  • Ensure that all documentation is processed accurately & correctly;
  • Ensure documentation is checked and authorised if appropriate prior to dispatch;
  • Ensure queries are resolved as per company standards;
  • Negotiating renewal terms and preparing the renewal documentation;
  • Ensure renewal reviews are completed timeously;
  • Ensure retentions are calculated;
  • Request, monitor survey and survey requirements as per laid down procedures;
  • Correct unprofitable policies;
  • Ensure policies are not overexposed;
  • Checking policies before sending to clients;
  • Telephone contact with clients when they phone in with queries or amendments/ additional covers;
  • Saving all work electronically.
• Service delivery to ensure customer satisfaction:
  • Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards;
  • Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved;
  • Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals;
  • Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
• Maintain effective people practices:
  • Align own behaviour with the organization culture and values;
  • Share and transfer product, process and systems knowledge to colleagues;
  • Collaborate and work with the Underwriting team to ensure required service levels are delivered.
• Continuous improvement to ensure effective service:
  • Ensure adherence to organizational policies, practices and procedures;
  • Identify and recommend areas / ways to improve processes.