SMI 18165 - Claims Manager – Short-Term Insurer| Johannesburg North

Recruiter:

Professional Career Services

Job Ref:

SMI 18165 - Claims M..

Date posted:

Wednesday, March 25, 2026

Location:

Johannesburg, South Africa

Salary:

Negotiable, commensurate with experience

SUMMARY:
Claims Manager – Short-Term Insurer| Johannesburg North

POSITION INFO:

Employer Description

A well-established short-term insurer operating across multiple lines, including aviation, marine, liability, engineering, commercial and personal insurance. The company is known for strong technical expertise, robust risk management and a high-performance, service-driven culture.

Job Description

Our client is looking for a skilled Claims Manager to oversee broker and partner portfolios, ensuring efficient claims management and strong operational and financial controls. The role involves implementing claims processes, providing technical guidance, and managing complex marine claims (Hull, Cargo, Logistics). You will also support internal teams, stakeholders and system enhancements, ensuring accurate reporting and risk management.

You will be responsible for:

Implement and maintain effective claims processes for broker and partner portfolios.
Administer claims, including catastrophe claims, payments and recoveries.
Build and maintain relationships with brokers, partners, service providers, and suppliers.
Provide guidance on complex claims, complaints and escalations.
Analyse claims trends and highlight potential risks.
Support operational improvements, vehicle replacement and system enhancements.
Manage marine claims and provide technical backup on Hull, Cargo and Logistics insurance.

Qualifications

Matric / Grade 12 / NQF Level 5
RE5 (Regulatory Examination) qualification

Skills

The successful candidate will have:

Minimum 7 years’ experience in non-life (short-term) insurance – this is essential.
3–5 years’ experience in marine insurance (Hull, Cargo, or Logistics) – this is advantageous.
Minimum 3 years in a management role – managing teams or overseeing claims operations (essential)
Strong written and verbal communication
Analytical and problem-solving ability
Relationship management and negotiation skills
Attention to detail, self-discipline, and independent work ethic
Technical expertise in short-term insurance claims, including motor and marine

Benefits

Medical aid and provident fund contributions as pat of the cost to company package.

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