SPA Guest Relations Officer

Recruiter:

Miranda Forrester Spa & Beauty Placements

Job Ref:

2066709782

Date posted:

Thursday, December 4, 2025

Location:

Ladysmith, South Africa

SUMMARY:
-

POSITION INFO:

SPA GUEST RELATIONS OFFICER (live-in)

5* LUXURY LODGE - Ladysmith (KZN) - South Africa

STARTING DATE: A.S.A.P / 01 January 2026

REPORTS to: Spa Manager

OPERATING HOURS:

Monday - Sunday (Shifts apply)
09:00am - 18:00pm (may be adjusted based on occupancy)
Leave cycle - 21 days ON / 7 days OFF

SALARY & COMPANY BENEFITS:

R7,000 - R9,000 Basic Salary per month (Based on desired experience & skill level)
Shared accommodation with all amenities
R1,200 Meal Allowance from canteen
Staff transport from accommodation to lodge
Medical Aid benefit allowance (company contribution)
All additional benefits apply upon successfully completing probation period.

MINIMUM REQUIREMENTS:

Matric (Grade 12) / Senior National Certificate
Spa Reception experience - essential (Day Spa, Hotel Spa, Cruise Ship Spa or Lodge)
Excellent command of English (speak & write)
SPA Bookings system confident - you must be computer literate and able to navigate booking systems
Highly presentable and beautifully groomed

EXPERIENCE:

Reception experience in Spa
Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly)
Exceptional guest/patient relations
Prior experience as a spa therapist is advantageous
Prior experience working with UHNW clients

KPI:

Guest Experience & Front-of-House Excellence
Spa Coordination & Scheduling
Operational Oversight
Sales, Stock & Administration
Team Dynamics
Representing the brand

SKILLS & ABILITIES:

A natural host/ess with an authentic passion for guest care.
Self-motivated, dependable, and solution oriented.
Calm and composed under pressure, with strong attention to detail.
A positive team player who thrives in a collaborative, guest-focused environment.

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