SPA Guest Relations Officer

SUMMARY:
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POSITION INFO:

SPA GUEST RELATIONS OFFICER (live-in)

5* LUXURY LODGE - Ladysmith (KZN) - South Africa

STARTING DATE: A.S.A.P / 01 January 2026

REPORTS to: Spa Manager

OPERATING HOURS:

• Monday - Sunday (Shifts apply)
• 09:00am - 18:00pm (may be adjusted based on occupancy)
• Leave cycle - 21 days ON / 7 days OFF

SALARY & COMPANY BENEFITS:

• R7,000 - R9,000 Basic Salary per month (Based on desired experience & skill level)
• Shared accommodation with all amenities
• R1,200 Meal Allowance from canteen
• Staff transport from accommodation to lodge
• Medical Aid benefit allowance (company contribution)
• All additional benefits apply upon successfully completing probation period.

MINIMUM REQUIREMENTS:

1. Matric (Grade 12) / Senior National Certificate
2. Spa Reception experience - essential (Day Spa, Hotel Spa, Cruise Ship Spa or Lodge)
3. Excellent command of English (speak & write) 
4. SPA Bookings system confident - you must be computer literate and able to navigate booking systems
5. Highly presentable and beautifully groomed

EXPERIENCE:

1. Reception experience in Spa 
2. Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly)
3. Exceptional guest/patient relations
4. Prior experience as a spa therapist is advantageous
5. Prior experience working with UHNW clients

KPI:

• Guest Experience & Front-of-House Excellence
• Spa Coordination & Scheduling
• Operational Oversight
• Sales, Stock & Administration
• Team Dynamics
• Representing the brand

SKILLS & ABILITIES:

• A natural host/ess with an authentic passion for guest care.
• Self-motivated, dependable, and solution oriented.
• Calm and composed under pressure, with strong attention to detail.
• A positive team player who thrives in a collaborative, guest-focused environment.