STUDENT SERVICES OFFICER

SUMMARY:
STUDENT SERVICES OFFICER

POSITION INFO:

STUDENT SERVICES OFFICER

SCOPE OF RESPONSIBILITIES

• Overseeing student administration and records, managing financial transactions and records, addressing student and agent inquiries, maintaining office and facilities, supervising the Student Services Assistant.
• Amount and Kind of Supervision Received
• Regular supervision from the Centre Manager, including periodic reviews, guidance, and feedback.
• Amount and Kind of Supervision Exercised
• Direct supervision of the Student Services Assistant, including task delegation, performance monitoring, and providing training and support.
• Decisions Which Can Be Made
• Routine administrative decisions, resolution of standard student and financial queries, office maintenance decisions, and initial handling of agent concerns.
• Decisions Which Must Be Referred
• Complex student issues, major financial decisions, policy changes, significant operational changes, and escalated agent or student conflicts.

MINIMUM QUALIFICATIONS AND EXPERIENCE

• More than 4 years of experience in a student services role with significant exposure to international students, of which 2 years is specific relevant experience in a student services role in the efl Industry.
• An undergraduate degree
• Preferred qualifications and experience
• General tefl qualification and more than 2 years efl teaching experience of which 1 year is specific relevant experience.
• Experience of living and working abroad

Should you wish to apply please forward updated CV to