Sage X3 Support Engineer

Recruiter:

Hoaeane Consulting

Job Ref:

HOA-IT

Date posted:

Tuesday, June 21, 2022

Location:

CapeTown, South Africa

Salary:

480 000

JOB SUMMARY:
Sage X3 Application Support Engineer has become available at this leading ICT Company, specialising in ICT Lifecycle Management

JOB DESCRIPTION:

This permanent employment opportunity for a Sage X3 Application Support Engineer has become available at this leading ICT Company, specialising in ICT Lifecycle Management.

The main purpose of the role is to deliver support to end users in the organisation on how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. Responsible for contributing to the design, testing, delivery, and improvement of software applications.

Minimum Requirements

Degree in Computer Science / Information Systems (Advantageous)
2 - 3 years in IT application support providing support to end users
2 Years’ experience in Sage X3 Development (Non-negotiable)
Introduction to business analysis and project management
Experience in engaging supervisory and middle management level
Understanding and knowledge of ITIL
Knowledge of service desk systems
Understanding of the systems development lifecycle
Solid understanding of IT concepts, terminology, and standards
Knowledge of MS Dynamics and Sage X3

Key Performance Areas:

Attend Business Analysis -Scoping Sessions
Standard Operating Procedure review and improvements to be documented into End-user training guides
Required to train Business in the following Modules (Procurement, Finance, Sales and Stores/Operational, Call Centre)
Create Reports and Forms Design in Crystal Reports
Problem solving & support (during and after implementation)
Provide support on software programmes by fielding incoming tickets from end users
Monitor and improve support process effectiveness by creating and deploying feedback mechanisms for end users, analysing results and implementing appropriate changes
Monitor, document and communicate application problems and issues to key stakeholders, including management, development teams, end users and team leads
Enhance end user effectiveness by implementing training on the software applications used in the organisation and maintaining own expertise in these applications
Actively participate and support the roll out of group-wide IT projects, especially related to new business applications
Assist in designing, delivery and improvement of software applications, including testing new and existing software applications under development or consideration for purchase
Ensure the implementation of and compliance with all internal policies, processes and quality standards as applicable to the area of responsibility

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