Sales & Admin Associate (Shop & Online)

SUMMARY:
Our client has a career opportunity for a self-motivated and customer service-oriented Sales & Admin Associate.

POSITION INFO:
You will supervise the operational and organizational standards of the store.
Your duties will include undertaking administrative tasks, monitoring inventory levels, improve customer satisfaction and meet monthly sales goals.

Requirements

- Proven retail experience
- Minimum Matric with mathematics
- Fluent in English & Afrikaans
- Hands on experience with point of sale would be advantageous
- Familiar with inventory procedures and stock take
- Computer literate (MS Word, Excel, Outlook)

Character profile

- Positive and enthusiastic with a pleasant, calm and professional disposition
- Excellent communications and interpersonal skills
- Friendly and energetic personality with customer service focus
- Ability to perform under pressure and address customer complaints in a timely manner
- Ability to work independently and within a team

Responsibilities- Shop and Online (but not limited to)

- Tracking online orders by ensuring stock leaving stores via online store is correctly invoiced and accurately packed.
- Communicate expected delivery dates and follow up with customers to ensure content delivery.
- Manage the day-to-day operations for the Store and Online
- Assist with delivery routings for Online
- Check and manage adequate stock levels for the store and Online.
- Manage shop with all incoming calls and walk in customers
- Assist with regular stock takes in store
- Assist when required with processing and track online orders from back end to automatic sales order to invoice.
- Ensure all orders are packed timeously.
- Ensure paperwork is completed correctly
- Follow up immediately on customer queries and complaints, resolve through excellent customer service.
- Consistently meet the stores sales goals
- Assess customer needs and provide assistance and information on product features
- Assist all customers in the store and answer their queries
- Achieve store’s sales targets on a monthly, quarterly and yearly basis
- Ensure stock is presentable, within consumable dates and the store is clean and presentable at all times
- Remain knowledgeable on products offered and discuss available options
- Process point of sale purchases
- Handle return of products
- Comply with inventory control procedures
- Suggest ways to improve sales (eg planning marketing activities, changing store designs)

***Only shortlisted candidates will be contacted***