Sales & Onboarding Supervisor

Recruiter:

Tower Group

Job Ref:

288467513

Date posted:

Friday, October 3, 2025

Location:

Durban, South Africa

SUMMARY:
-

POSITION INFO:

About the Role

As the Sales & Onboarding Supervisor, you will lead the team responsible for growing the fleet. This is a hands-on leadership role where you will manage the Sales Reps to drive sales, and oversee the onboarding process to ensure a seamless and positive experience for new riders.

Duties

Team Leadership: Lead, coach, and mentor the Sales Reps. Set clear goals, provide regular feedback, and conduct performance reviews.
Sales Strategy: Develop and implement a sales strategy to attract and onboard new riders efficiently. Identify new channels and opportunities for growth.
Onboarding Process Management: Oversee the rider onboarding process, ensuring all documentation, training, and compliance checks are completed accurately and on time.
Performance Analysis: Monitor team and individual performance against KPIs. Use data to identify trends, address challenges, and optimize processes.
Collaboration: Work with the Fleet Lead and other departments to ensure a smooth transition for new riders from onboarding to active operation.
Reporting: Prepare and present weekly sales and onboarding reports to senior management.

Requirements:

3+ years of experience in sales or a related field, with at least 2 years in a leadership or supervisory role.
Proven track record of meeting or exceeding sales targets.
Strong leadership, communication, and interpersonal skills.
Analytical and data-driven mindset.
Experience in the mobility, logistics, or a similar fast-paced industry is a plus.
Excellent organizational and problem-solving skills.

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