Sales & Stockroom Controller

SUMMARY:
The Sales & Stockroom Controller is primarily responsible for managing stockroom operations and
ensuring the retail area is consistently well-presented, organized, and visually appealing. This role plays a key part in maintaining operational flow between inventory management and front-of-house presentation.
The ideal candidate is versatile, diligent, and highly efficient, with a proven ability to coordinate stockroom logistics, support sales activities, and uphold merchandising standards. Success in this role requires attention to detail, strong organizational skills, and a proactive approach to maintaining seamless operations across both stock and retail environments.

POSITION INFO:

• Collaborate with the Branch Supervisor to meet daily and monthly sales targets.
• Address sales-related queries within the designated SOP timeframe.
• Direct complaints from sales representatives to the Line Manager for resolution.
• Replenish stock consistently to meet daily operational needs.
• Dispatch stock only upon receipt of a valid invoice, ensuring customer sign-off prior to release.
• Verify and sign off trip sheets, waybills, and courier/delivery vehicle documentation in accordance with company policy.
• Pack and dispatch courier deliveries within a 24-hour window.
• Clear Goods In Transit (GIT) reports within 48 hours.
• Conduct and submit daily high-risk stock counts to the Line Manager, highlighting any variances.
• Complete bi-annual stock takes in line with company SOP.
• Maintain stock loss figures within company-defined thresholds.
• Ensure accurate and timely stock receiving processes in accordance with SOP.
• Perform daily merchandising and housekeeping duties to meet company benchmarks.
• Scan and capture Proof of Deliveries (PODs) promptly each day.
• Follow correct procedures for General Returns Credits (GRCs) and customer returns.
• Ensure full compliance with OHASA regulations and maintain a safe working environment.
• Adhere to all company policies and safety standards.