Sales Administration, Internal Sales, Operations Coordinator

SUMMARY:
Our client in Cape Town is Hiring a Sales Administration, Internal Sales and Operations Coordinator!

Our client is a subsidiary of a leading European international group and supplies a world-renowned range of sustainable bamboo products—including decking, cladding, panels, beams, and flooring—to architects, developers, interior designers, and homeowners across Sub-Saharan Africa. Recognized globally as an "A" brand in engineered bamboo, their products are featured in prominent flagship projects worldwide within the premium, design-led segment of the building materials market.

POSITION INFO:
Description: This role is the operational link between customers, the sales team and the warehouse\/dispatch function, ensuring orders are captured accurately, processed efficiently, and dispatched on time and correctly. They are looking for a sales-orientated candidate - someone who is proactive and commercial sales minded, not purely administrative - ideally with an interest or background in the built environment or interior design space. The position suits a highly organized, detail-oriented individual who thrives in a fast-paced, customer-facing environment. Requirements: Matric \/ Grade 12 essential; certificate or diploma in administration, sales, or logistics is advantageous. Minimum 2 years' experience in an internal sales, sales administration, or dispatch\/logistics coordination role (must be sales-focused, not purely admin-orientated). Experience in the building materials, interior design, construction, or related industry strongly preferred. Proficiency in MS Office (Excel, Outlook, Word) and experience with an ERP or sales\/stock management system (HubSpot experience advantageous). Bilingual in English and Afrikaans. Strong numerical ability with a solid understanding of stock, pricing, and invoicing processes. Proactive, commercially minded, detail-oriented, and able to work independently under deadline pressure. Own reliable transport preferred (for part-time hours: 09:00-14:00, Monday to Friday) Responsibilities: Front desk customer liaison (telephone, email, walk-in and online) with courtesy, accuracy and timeliness. Process incoming enquiries: prepare and issue quotations, sales orders, delivery notes, and invoices. Liaise with customers to confirm order details, stock availability, pricing, and delivery timelines. Coordinate closely with the warehouse and dispatch team to schedule and track deliveries and collections, and check that correct stock is dispatched for each order. Maintain accurate, up-to-date records in the sales system (HubSpot), including customer and order data. Monitor stock levels for high-demand product lines and flag shortages or reorder needs to management. Follow up on outstanding orders, back-orders, and delayed deliveries, keeping customers informed. Handle customer queries, complaints, and returns professionally, escalating where necessary. Support the external sales team with administrative tasks, reporting, and customer correspondence. Assist with basic reconciliation of dispatch documentation against invoices and delivery notes. Maintain filing (physical and digital) for sales, dispatch, and customer records. Ensure compliance with company procedures for order processing, credit terms, and dispatch sign-off. Basic office management (supplies, stationery, etc.) Petty cash management. Please note only candidates that meet the minimum requirements will be considered. Please follow our website and social media channels to be the first to know when our clients have new vacancies! Instagram: LinkedIn: website: