Sales Administrator

SUMMARY:
Job Overview

We are seeking a dynamic and detail-oriented Sales Administrator to join our team. The successful candidate will be responsible for processing sales orders and maintaining clear communication with customers, as well as the sales and operations teams. The ideal candidate will have experience in customer service, sales administration, and inventory coordination, preferably within the chemical industry.

POSITION INFO:
Responsibilities

Sales Administration & Customer Service:

• Serve as the primary liaison between sales, customers, and the supply chain team.
• Receive, process, and distribute customer orders, generate quotes, sales orders, and tax invoices.
• Convert picking slips into invoices and manage order delivery timelines.
• Handle customer queries and complaints, ensuring resolution and proper documentation.
• Manage incoming calls from suppliers and customers.
• Identify and manage back orders or out-of-stock items, providing status updates to clients and the sales team.
• Process proforma and urgent quotations in a timely manner.
• Process and manage FOL (Free On Loan) orders, ensuring agreements are completed and filed.
• Maintain open communication with the sales team on logistics and customer requirements.
• Track and update delivery note registers for manual orders.

• Oversee the accurate documentation and administration of orders received and dispatched.
• Ensure all required documentation for FOL equipment is completed and maintained.
• Support with stocktakes and general administrative tasks as required.

• Grade 12 (Mathematics advantageous).
• Minimum 2 years of warehouse-related experience.
• Minimum 2 years’ experience in sales administration or sales support, ideally within the chemical industry.
• Chemical product knowledge is advantageous.

• Proficient in Microsoft Office Suite (Excel, Word, Outlook, MS Teams).
• Must have Syspro and ERP experience.

• Presentable with excellent verbal and written communication skills in English.
• Confident, articulate, and professional under pressure.
• Able to work independently and as part of a team.
• Honest, reliable, and customer-focused.
• Strong organizational and multitasking skills.
• High attention to detail and data accuracy.
• Willing to work flexible hours when needed.