Sales Administrator

Our client within the mineral processing space seeks the skills of a Sales Administrator to provide efficient sales coordination  to production, sales and directly to the clients.

Main Responsibilities:

• Customer Liaison:
• Ensure queries/complaints are handled to customer satisfaction
  Orders, contracts and confirmations of delivery dates is
  confirmed and compared with the original quotation.
• External and internal customer orders and queries are
  managed to ensure that expediting is in accordance with set
  standards.
• Import permits are expedited and obtained from the customer
  when necessary.
  
  
• Job Costing:
• New jobs are created as and when required.
• Release reports are run before closure and distributed to
  Manager with relevant comment for action.
• Invoices are received and process followed to ensure
  successful close of specific job.
• Orders on JDE are expedited to ensure delivery deadlines.
• Correct drawings are provided to supplier when required
  Supplier liaison as and when required.

• General Administration:
• Open Order report is completed and sent to the direct report
  as per set deadlines.
• Logging and investigation of incidents, compliments and
  innovations and response provided within requested period.
• Commercial queries are dealt with as required
  All information pertaining to the RFQ, the Quote, related
  documents (Technical spec sheets, drawings and part lists)
  and the order is captured as soon as received and sent to
  customer within the set time frames.
• Upfront invoicing and pro-forma invoicing is completed in time.
• Credit notes are processed as required.
• Contracts and fixed price agreements are loaded on JDE and
  renewed prior to expiry.

• Order Coordination:
• Order intake process, as defined by the company, is followed
• All orders from the client are sent to the relevant department on the same day along with the original quotation.
• Critical orders and handled urgently by following the correct channels within the Division.
• Ensure order delays are investigated and communicated to the customer as soon as they are raised (LDN and LO).
• Urgent and breakdown orders are processed and expedited.
• Invoice targets (weekly) are coordinated with planners.
• AM, AP and C1 release reporting and coordinating.
• Order amendments and change of orders are facilitated.

Minimum Requirements:

• 5 + years  sales Administration experience
• Matric
• Sales Administration experience must be from manufacturing or engineering sector