SUMMARY:
Our client based in Modderfontein, Gauteng in the chemical industry is looking to appoint a Sales Administrator. The successful candidate will be esponsible for processing sales orders, invoicing orders, and ensuring effective communication with our customers and sales/ operations team
POSITION INFO:
Key Performance Areas:
Internal Sales / Customer Service Functions:
- Direct liaison (via email, telephonically, etc.) between the sales force, customers, and company
- supply chain to fill all internal and external customer orders timeously and accurately.
- Receiving, processing and distribution of all customer orders.
- Handling of customer queries should they arise.
- Manage incoming calls from suppliers and customers.
- Identify back orders or no stock items and communicate with the client and sales force as to status.
- Close off back orders and ensure stock is received / dispatched according to customers’ requirements, within the specified time frame.
- Field and follow up on order and delivery queries.
- Process and submit proforma and/or urgent quotations within the specified time frame.
- Process FOL (Free on Loan) orders and ensure the relevant agreements are completed.
- Regular communication to update sales forces on logistics and issues regarding customer requirements.
- Provide regular feedback to clients and sales force regarding order fulfilment status.
- Assure all complaints are recorded properly and are closed out upon resolution with the customer.
- Maintaining a delivery note register for all manual orders.
Administration Functions:
- Manage all administration regarding orders received / dispatched.
- Ensure proper administration systems are maintained / utilised to ensure efficient and effective
- services to internal and external stakeholders.
- Ensure correct documents are utilised for the issuing and returning of FOL (Free on Loan) equipment.
- Assist with stocktake where required.
- Manage administration of Service Technician’s calendar.
Experience and Qualifications:
- Grade 12 or equivalent is essential (Maths will be advantageous).
- Minimum of 2 years’ warehouse-related experience.
- Minimum of 2 years’ experience in a sales support or sales administrative role, ideally within the chemical industry.
- Chemical-related experience is advantageous.
Computer Literacy:
- Proficiency in Microsoft Office (Excel, Word, MS Teams, Outlook)
- Syspro
Personal Attributes:
- Presentable with excellent communication skills (written and verbal) in English.
- Confident, articulate, and professional speaking abilities due to pressurised environment involving
- various conflict situations.
- Ability to work independently but also be a team player.
- Positive, self-motivated and confident approach.
- Honest and reliable.
- Ability to work with customers.
- Able to work flexible hours.
- Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines
- in a fast-paced environment.
- Attention to detail and accuracy in data entry and documentation.
