SUMMARY:
Answering queries, offering advice, providing solutions and introducing new services.
POSITION INFO:
Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.
Job Overview:
The Dream Ambassador is the key point of contact between Olifants River Lodge and their clients: answering queries, offering advice, providing solutions and introducing new services. Their work includes full account management - scheduling sales calls, demonstrating and presenting products with the key mandate of revenue generation for Olifants River Lodge within a prescribed area and market segments.
Key responsibilities:
- Develop and maintain strong trade relationships with clients in Mpumalanga and nationally through face-to-face meetings, calls, and digital interactions.
- Responsible for the creation and management of quotations, payment tracking, invoice accuracy and administrative coordination.
- Negotiate pricing to the benefit of both the customer and Olifants River Lodge.
- Conduct a minimum of 25 in-person sales calls monthly, including site inspections and educational visits.
- Confirm quotations and coordinate all event details with clients, ensuring décor, technical setup, and room allocations are ready on the event day.
- Represent the lodge at trade shows and industry networking events.
- Manage the CRM (VTiger) system by updating client data, leads, and interactions accurately.
- Oversee the complete sales process, ensuring maximum client engagement and spend.
- Follow up on quotes, organise educational visits, and host site inspections.
- Achieve key performance targets (OKR), including conversion rates and revenue growth.
- Expand market share in segments such as corporate, government, and niche markets, which includes school and churches.
- Collaborate with the Resort Custodian and Sales Leads to design and implement sales strategies.
- Submit monthly sales reports detailing activities and insights, via VTiger.
- Provide market feedback to enhance cross-selling, product positioning, and client satisfaction.
- Promote the lodge’s value proposition and contribute to a culture of innovation and growth
Theoretical Knowledge and Qualifications:
- Grade 12
- Relevant diploma or Certificate in the Industry or Sales field would be beneficial
- Minimum of three years industry related experience
- 3 years and account management experience essential
