Sales Call Centre Agent

Recruiter:

SM Squared Talent (Pty) Ltd

Job Ref:

PTA000682/CN

Date posted:

Tuesday, July 1, 2025

Location:

Pretoria, South Africa

Salary:

R8 500 Monthly

SUMMARY:
We are currently searching for a Call Centre Sales Agent for one of our clients in Financial Services

POSITION INFO:
QUALIFICATION AND EDUCATION REQUIREMENTS

Grade 12 / Matric
RE5 qualification (Advantageous)
FAIS qualifications (Advantageous)
Computer literacy: MS Word, Excel, Outlook, SharePoint – and ability to learn new system quickly
Excellent communication skills – must be able to speak English and Afrikaans
Minimum of 1-year experience working in a call centre environment (sales experience advantageous)

KPAs

Management of calls in a professional and efficient manner
Conduct follow-ups on calls where necessary
Follow the official applicable script ensuring that nothing is left out
Convince the client to make the sale
Explanation of credit life insurance principles
Handling all information on basis of trust
Dealing with clients and processes in line with company procedures
Optimal use of the "Call Centre" computer system
Proficiency in English and Afrikaans (additional languages will be an advantage)
Follow the correct company procedures
Completion of the appropriate forms
Ensure confidentiality of database information
Any other instruction from Management
Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations, and confirmations are addressed appropriately and maintain professional interaction
Meet daily personal/team qualitative and quantitative targets and achieve all service, productivity, and quality objectives
Create and maintain case management records of daily problems and remedial actions taken in a call centre database
Leverage data and insights gathered in the call centre to recommend and influence process-improvement opportunities.

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