Sales Channel Manager (Online/Digital)

SUMMARY:
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POSITION INFO:

Overview: 

The Channel Manager is responsible for all the company’s non-traditional sales channels, ensuring business growth through managing sales activities focused on new layers for the business. You will also provide the General Managers in each market with operational metrics driving excellent guest experiences.

Minimum requirements: 

• Relevant Tertiary Degree (Commerce, Marketing, Information Systems etc.)
• 5+ Years’ experience in Sales, Marketing or Operations
• 3+ Years’ experience in the QSR (Quick Service Restaurant) Industry
  

Responsibilities:

• Identify viable new sales channels relevant to each market.
• Implement and measure new sales channels for the business, with a focus on digital channels (e.g., online, delivery, kiosks, chat order etc.).
• Collaborate with the marketing team in developing individualized strategies for each of the identified sales channels.
• Manage sales platforms to ensure alignment with the market brand plan (menus, pricing, promotions).
• Negotiate Joint Business Plans with aggregators, where applicable, and report on performance.
• Measure operational performance of the various sales layers and provide reports to markets to streamline and improve. Work closely with the local Ops Teams and suggest ways in which guest experience could be improved.
• Make and be involved in decisions on which products and promotions to drive to improve sales.
• Provide recommendations to the Ops Teams on how to improve the guest experience.
• Recommend / decide on which products and promotions to drive to improve sales.

Competencies / Skills:

• Strong analytical skills and ability to assess areas that need improvement.
• Excellent verbal and written communication skills.
• Knowledge of digital and e-commerce sales.
• Excellent in presenting information concisely and accurately, with keen attention to detail.
• Knowledge of Operations in the Fast-food / Quick Service Restaurant Industry.
• Excellent working knowledge of software such as Photoshop, Illustrator, InDesign etc.
• The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary
• High level of time management: The capacity to organise/ plan/manage time and to adequately allocate to and divide time between various aspects of work in order to optimize performance
• Excellence orientation: Capacity to focus on and achieve standards of service which comply with the highest expectations of clients
• High level of responsibility and accountability, and reliability
  

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