Sales Consultant (Durban)

SUMMARY:
To be responsible for daily/weekly/monthly finance-related functions including the completion of the month-end results within the General Ledger and related monthly management reporting pack. In addition, to be responsible for the cashbook and for ensuring that all balance sheet accounts are properly reconciled each month.

POSITION INFO:

Key Performance Areas

Order Organization

• Manage orders until payment is completed.
• Process returns and credit notes in accordance with the established procedures
• Ensure that shipment dates are updated periodically
• Manage quote submissions, and order processing

Sales Targets Achievement

• Meet or exceed monthly, quarterly, and annual sales targets.
• Generate a specific number of new client accounts per period.
• Produce weekly/monthly sales reports vs targets

Client Relationship Management

• Understand and manage client expectations
• Generating leads by building relationships with potential and existing clients
• Enhancing customer experience
• Provide outstanding service to consumers both before and after the sale
• Refer to all client complaints received telephonically to the appropriate manager
• Maintain a customer database

Product Knowledge & Promotion

• Demonstrate thorough knowledge of company products/services.
• Accurately present and recommend suitable products to clients.
• Conduct sales presentations, negotiations and conduct cold calling sales.

Upselling & Cross-Selling

• Increase average deal size by identifying upsell or cross-sell opportunities.
• Maintain a target percentage of sales revenue from existing client

Team Collaboration and Sales Support

• Provide timely and professional administrative and quotation support to the external sales team.
• Actively participate in all scheduled internal meetings, sales briefings, and product training sessions

Core Competency Behavioral Indicators

Problem-Solving

and Critical Thinking

Ability to identify issues or barriers and find innovative solutions to meet client needs. Making informed decisions quickly, often with limited information, to drive sales and resolve challenges.

Customer Service Orientation

Providing ongoing support to clients after sales, addressing inquiries, and resolving any issues that arise.

Empathy: Demonstrating an understanding of clients’ concerns and being responsive to their needs in a timely manner.

Adaptability

Ability to adapt to changing customer needs, market conditions, and sales strategies. Continuously upgrading product knowledge and learning new sales techniques to stay competitive.

Time Management

Effectively managing multiple clients, deals, and tasks while ensuring deadlines are met.

Efficiency streamlining processes and tasks to maximize productivity and minimize time spent on non-essential activities.

Market Knowledge

Understanding market trends, customer behaviors’, and competitor activities to stay ahead of the curve.

Keeping track of competitors’ offerings, strategies, and pricing to inform sales tactics and product positioning.

Ability to work under pressure

Cope effectively with pressure, demands and adversity.

Safety Awareness

Safety Awareness Adheres to safety protocols to maintain a hazard-free environment.

Skills Required

• Advanced knowledge of Microsoft Office applications
• Project management knowledge
• High level of administration skills
• Sound business writing skills
• Customer Service skills

Qualifications and Experience

• Grade 12 or NQF 4 equivalent
• Minimum of 3-5 years’ experience in a sales positio
• Syspro knowledge would be an advantage
• Experience in managing stakeholders
• Must have own transport and a valid driver’s license
• Knowledge of the catering equipment would be advantageous