Sales Coordinator

SUMMARY:
Sales Coordinator - Irene, Pretoria (FMCG)

POSITION INFO:
An exciting opportunity opened for a Sales Coordinator to join our team!
The ideal candidate will be responsible to ensure that customer orders are executed to specifications, closing sales deals and maintaining good customer relationships.

QUALIFICATIONS:

• Grade 12

• Previous experience as a sales coordinator, telesales representative or sales/customer service-related role.

• Good knowledge of relevant computer programs and telephone systems.

• Ability to learn about products and services and describe/explain them to individuals.
• Excellent communication and interpersonal skills.
• To be comfortable presenting and sharing about Company products over the phone as well as dealing with customer complaints and doubts

• Accurately update customer information and or contact details required specifications
• Customer Orders (Take and capture orders in an accurate manner)
• Document, resolve and escalate customer queries (including but limited to deliveries, pricing, etc.)
• Update call lists
• Up sale on every sales call made to customers

• Receive pricing / deals from Key Account and Accounts Manager and ensure the following:
  - Approved changes are affected
  - Approved deals are affected
  - Pricing register updated to specifications
  - Ensure the correct pricing is loaded on the system when placing orders for all customer channels

• Placing orders on the system once received from customers via phone.
• Pull orders from different B2B system example: Spar, PnP, Checkers and Internal Butcheries.
• Capture orders receive on email and from Key Account Managers.

• Inform customers about Late deliveries.
• Inform customers on short / out of stock on deliveries.
• Inform customers if delivery dates need to be changed due no stock.

• Keep records of calls and sales and note useful information.
• Safekeeping of all hard copy and soft cop documentation.

• Close all open calls and make sure the customers did receive the stock.