Sales Executive - luxury hotel/lodge group

SUMMARY:
Sales and Client Relations Manager – Hospitality Sector
We are seeking a proactive and results-oriented Sales and Client Relations Manager to drive client acquisition, revenue growth, and relationship management for our hotel/lodge. This role requires a strategic sales professional with excellent interpersonal skills and a strong understanding of the hospitality industry.

Key Responsibilities:

• Identify and target new corporate and leisure clients to expand the customer base.
• Build and nurture strong relationships with travel agents, tour operators, and corporate clients.
• Conduct regular client visits, calls, and follow-ups to maintain engagement and loyalty.

• Promote hotel/lodge rooms, event spaces, and services to maximize bookings.
• Achieve or exceed sales targets and revenue objectives.
• Develop and implement effective sales strategies to increase occupancy and overall revenue.

• Partner with the marketing team to develop promotional materials and campaigns.
• Represent the property at trade shows, exhibitions, and networking events to increase brand visibility.

• Prepare detailed quotations, proposals, and contracts tailored to client needs.
• Negotiate rates and terms within established guidelines to secure profitable agreements.

• Monitor competitor activity and track market trends to inform sales strategies.
• Compile regular sales reports and revenue forecasts for management review.

• Ensure a seamless booking process for clients, providing exceptional service throughout.
• Handle customer inquiries, feedback, and complaints promptly and professionally.

• Collaborate closely with front office, reservations, and events teams to meet guest requirements.
• Provide timely briefings and updates to internal departments regarding sales activities.

• Proven experience in sales and client relationship management within the hospitality industry.
• Strong negotiation, communication, and interpersonal skills.
• Ability to work independently and as part of a team.
• Strategic mindset with a focus on results and customer satisfaction.

POSITION INFO:
Sales and Client Relations Manager – Hospitality Sector
We are seeking a proactive and results-oriented Sales and Client Relations Manager to drive client acquisition, revenue growth, and relationship management for our hotel/lodge. This role requires a strategic sales professional with excellent interpersonal skills and a strong understanding of the hospitality industry.

Key Responsibilities:

• Identify and target new corporate and leisure clients to expand the customer base.
• Build and nurture strong relationships with travel agents, tour operators, and corporate clients.
• Conduct regular client visits, calls, and follow-ups to maintain engagement and loyalty.

• Promote hotel/lodge rooms, event spaces, and services to maximize bookings.
• Achieve or exceed sales targets and revenue objectives.
• Develop and implement effective sales strategies to increase occupancy and overall revenue.

• Partner with the marketing team to develop promotional materials and campaigns.
• Represent the property at trade shows, exhibitions, and networking events to increase brand visibility.

• Prepare detailed quotations, proposals, and contracts tailored to client needs.
• Negotiate rates and terms within established guidelines to secure profitable agreements.

• Monitor competitor activity and track market trends to inform sales strategies.
• Compile regular sales reports and revenue forecasts for management review.

• Ensure a seamless booking process for clients, providing exceptional service throughout.
• Handle customer inquiries, feedback, and complaints promptly and professionally.

• Collaborate closely with front office, reservations, and events teams to meet guest requirements.
• Provide timely briefings and updates to internal departments regarding sales activities.

• Proven experience in sales and client relationship management within the hospitality industry.
• Strong negotiation, communication, and interpersonal skills.
• Ability to work independently and as part of a team.
• Strategic mindset with a focus on results and customer satisfaction.