Sales Manager

SUMMARY:
A leading client in the ICT space, is in search for a Sales Manager from the ICT/IT background.

POSITION INFO:

Purpose of the role
 
Responsible for leading the sales team and ensuring growth and achieving sales targets. Designing and implementing a strategic sales plan that expands the client base.


Responsibilities
 
- Adopt a stakeholder-inclusive approach, by building strong working relationships with internal and external clients.
- Effective and sustained management of all complaints to resolution with a view of retaining and repairing client relationship
- Regular meetings with clients
- All service and incident related telephone calls and tickets responded to within prescribed SLA.
- Escalation point for complaints from stakeholders, to track attendance to, and resolution of, problems and incidents.
- Provide guidance, training, and mentorship to the sales team. Assist with the recruitment within the sales team
- Generation of sales amongst client accounts, including upselling and cross-selling
- Present sales, revenue and expense reports and realistic forecast to management
- Communicate client needs to technical teams and other areas of the business
- Forecast and track client account metrics.
- Manage projects within client relationships, working to achieve client goals whilst meeting company goals
- Identify opportunities to grow business with existing clients
- Identify emerging markets and market shifts whilst remaining up to date with new products and competition status.
- Ensure that multiple clients are maintained consistently and concurrently whilst meeting deadlines


Experience
- Previous work history in similar environment of at least five years
- Proven ability to lead a sales team to achieve targets
- Experience is setting sales targets and goals

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