Sales Manager

SUMMARY:

My client is seeking a Sales and Service Manager to ensure the effective sales of records and information management solutions and services to achieve a combination of regional, key and/or strategic accounts to achieve sales objectives in line with the business strategy. This is an EE position.

POSITION INFO:

Qualifications and experience:

• Degree in Business/Economics, Engineering, or IT
• At least 5 years’ experience in sales of which at least 2 years must be in a sales management role.
• Must be IT literate
• Account management experience in document management and archival related or similar industry sales will be an advantage.
• Must have business to business (B2B) experience
• Must have excellent track record in delivering high level sales presentations
• Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets
• Must be prepared to travel between sites/clients
• Demonstrate excellent organisational skills
• Must have experience in tender document preparation
• Must have own vehicle and valid driver’s licence

Key Responsibilities:

• Has overall responsibility for a total staff complement of 25 - 30
• Translates sales and service strategy into tactical plans for a portfolio of regional and key/strategic accounts.
• Develops and maintains a sales and service strategy to ensure engagement and sound relationships with clients.
• Subdivides the customers into portfolios to direct the focus of team.
• Ensures clear understanding between clients to deliver service as agreed.
• Leverages client base to capitalise on cross-selling opportunities.
• Ensures new business generation and achievement of sales and service targets, by:
• Ensuring understanding of client needs by business sector
• Researching and understanding client needs to customise and focus the service offering
• Engaging existing and potential clients at Met at business premises through presentations and events to increase awareness and understanding of service offering
• Driving regional initiatives to promote service offering and educate clients on services and products

• Training and educating sales team on product/service offering and client engagement  
• Reports on sales & service performance for portfolio of accounts to the General Manager on a weekly and monthly basis.
• Ensures understanding of legal and/or statutory requirements relating to document storage and retention.
• Ensures all administrative aspects of the team are maintained as compliant with company policy.
• Retain key customers and monitor service delivery through processes and procedures to ensure customer experience is managed.
• Track customer service trends and challenges between the sales and operations areas and look at ways to improve service level management.
• People Management
• Cost Management

NB! This job is now closed. You can apply for other jobs by uploading your CV.