Sales Manager - Safari/Lodge/Luxury Travel

SUMMARY:
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POSITION INFO:

Sales Manager – Luxury Travel & Tourism

We are seeking an experienced and dynamic Sales Manager to join a leading luxury travel and tourism company. This role is pivotal in shaping our travel offerings, driving revenue, and leading a high-performing sales team.

Key Responsibilities:

Sales Performance & Team Leadership

• Lead, mentor, and motivate a team of sales consultants to achieve revenue targets.
• Monitor performance metrics and evaluate team and individual achievements.
• Identify growth opportunities and implement personal development plans.
• Develop and oversee strategic sales initiatives, including preferred supplier agreements.
• Drive sales through coaching, motivation, and continuous feedback.

Client Experience & Compliance

• Ensure the delivery of exceptional customer service across all sales touchpoints.
• Supervise client interactions, response times, and communication quality.
• Oversee the booking process, from initial inquiry to post-travel feedback.
• Act as the first level in resolving client and supplier service issues.

Collaboration & Reporting

• Work closely with the Product Team to manage educational requirements and site inspections.
• Collaborate with Marketing for content creation, lead distribution, and promotional campaigns.
• Prepare and present weekly and monthly performance reports to senior leadership.
• Organize and lead regular sales meetings, providing insights and data-driven recommendations.

Operational & Administrative Management

• Manage team schedules, including leave cycles and shift planning.
• Oversee administrative processes such as deposits, supplier payments, and ad-hoc reporting.
• Maintain best practices, updating and documenting sales processes as needed.

Requirements:

• National Senior Certificate (Matric) & Diploma in Travel and Tourism.
• Minimum 5 years’ experience in Sales Management within the travel and tourism industry.
• Proven leadership and team management skills.
• Strong client-centric approach with excellent relationship-building abilities.
• Results-driven with analytical and strategic thinking skills.
• High level of written and verbal communication skills.

Preferred (Advantageous) Skills:

• Degree in Travel and Tourism.
• Experience with Salesforce or other CRM software.
• Proficiency in Google Suite.
• Budget management experience.

Benefits:

• Competitive remuneration package, including a pension fund and paid vacation.
• Opportunities for career growth in a leading luxury travel company.
• Work with a high-performing, collaborative team.
• Travel perks, including exclusive discounts on luxury accommodation and experiences.