Sales Operations Manager (Direct)

SUMMARY:
We require a dynamic, enthusiastic, proactive, service driven team player to join &Beyond.

POSITION INFO:

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose '&Beyonders' very carefully - they are the strength and the future of this company.

&Beyond requires a creative, independent, dynamic, enthusiastic, proactive, and service driven team player to join the &Beyond Direct Sales Team.

KEY OUTPUTS:

• Actively lead a team of Travel Specialists
• Support the Direct Sales activities of the regional businesses (South Asia and South America)
• Aggressively pursue direct sales targets as defined by the Group Sales Manager - Direct
• Optimize Team performance through training, exposure, and feedback and quality assurance
• Maximising the Teams' understanding of the Commission Calculator Tool and drivers
• Train and motivate Team to search for sales leads and prospects
• Enhance, streamline and simplify the day to day operations of the Team
• Conduct regular one-on-one discussions with Team members
• Continuous feedback and information sharing with the Group Sales Manager - Direct to ensure the alignment of process, sales methodology, reporting and sales force development across Teams;
• Ensuring consistency and best practice is documented and applied across the teams as approved by the Group Sales Manager - Direct
• Setting up of ad-hoc sales initiatives and campaigns to drive focus areas of the business
• Set examples for the Direct Sales Teams in areas of personal character, commitment, organizational and selling skills, and work habits
• Working closely with the other Sales Operations Managers - Direct as well as the Direct Administrative Assistant, acting as an overall Sales Operations team
• Assistance with the setting up of the annual Direct Indaba. This includes flight co-ordination, communication, budget management, minuting of action items and any other assistance required depending on the Direct Indaba for that year
• Point of contact for teams' Educational Requests. Adherence of team members to these policies, as well as monitoring feedback time frames and updating of Educational reporting
• Demonstrate ability to interact and cooperate with all &Beyond employees
• Support the team on social media platforms and motivate team to maximize opportunities on social media
• Assist with recruitment, contracting, training and mentoring of new team members
• Ensure an effective and detailed handover should a team member leave
• Impeccable governance of team contracts
• Monthly submission of direct sales reports, as determined by the Group Sales Manager - Direct
• Ensure brand compliance of all "team" interactions
• Close working relationship with Reservations, Marketing, Product, IT, Finance and Sales
• Assisting and mentoring the Direct Administration Assistant with various operational tasks such as Live Chat, reports, training, Travel Planner working committee meetings, mailbox management to name a few

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

• Microsoft Outlook with strong Excel skills
• Travel and Tourism Diploma or Industry Experience
• Knowledge of Tourplan, Maximizer, WETU, Social media platforms of Facebook, Instagram and, Blogs advantageous

SKILLS REQUIRED:

• Good understanding of terms and conditions, product knowledge, third-party destinations, general knowledge, third party and andBeyond Product destinations
• Understanding of E-Commerce systems (Booking platforms e.g. Take a lot)
• Understanding of Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor)
• Computer - Microsoft Office Applications (Word, Excel, PowerPoint and Outlook)
• Understanding of the Availability and Web Reporting Systems
• GIS, WETU, Maximizer, Tourplan and ESS
• Understanding of data and analyses done
• Problem-solving skills
• Excellent command of both spoken and written English (e.g. reporting)
• Body language
• Market knowledge (Understanding the markets e.g.: USA/Europe)
• Sales process and methodologies
• Experiential creativity (Crafting experiences)
• Ensure consistently good levels of guest/client delight
• Understanding travel industry channels

Personal growth

• Time management
• Teamwork
• Conflict management and resolution
• Attention to detail
• Administration and organization skills (e.g. paperless and paper filing, printing and binding of documentation and database filing/management)
• Event coordinating and set up requirements
• P-drive Navigation
• Project management
• Memory Skills

People

• Mentor, coach, motivate, train, develop and empower management and staff
• Understanding of salary negotiations and understanding the cost to company
• Operational management o