SUMMARY:
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POSITION INFO:
Identify and conversion of leads to sales by educating prospects on the services and products offering of the company via targeted calls, training/presentations, and providing customers with exceptional after sales service whilst adhering to sound fiscal and business process governance.
Requirements:
- Discuss and agree a continuous growth and development plan for self as to ensure ability to effectively execute duties – inclusive of formal/informal training sessions/seminars.
- Deadline and quality focussed;
- Creative/innovative in unlocking sales potential;
- Strong administrative and planning skills;
- Excellent written and verbal communication skills;
- Confident people skills and ability to effectively deal with people/customers on various levels
- Good negotiation and conflict resolution skills;
- Pro-active and results driven;
- Ability to multi-task, work well under pressure with a high stress tolerance;
- Accept responsibility and accountability for work of self;
- Ability to work independently, whilst being a strong collaborator;
- Strong financial acumen.
Responsibilities:
- Accurately define cost of sales prior to providing quotations.
- Agree any deviations from GP with management.
- Liaise with Finance to confirm that customers are invoiced timely and correctly.
- Liaise with the Financial Manager regarding actions required into any Debtors exceeding the standard payment terms.
- Timely and accurate submission of claims.
- Demonstrate action taken to optimise resource utilisation and/or cost minimizing steps implemented.
- Communicate timely with the Finance & Warehouse Administrator and other branches regarding stock required for customers as to ensure a quick turn around on orders.
- Assess local market conditions and -in coordination with Management - identify current and prospective sales opportunities/strategies – as aligned to the Company and branch growth and profitability goals.
- Agree specific sales targets with Manager to support branch targets and ensure current (annuity revenue) and prospective client bases are covered.
- Ensure an integrated approach in promoting a “total solution” for customers as opposed to only singular product sales
- Obtain Competitor market intelligence from Management, interpret impact on own environment, develop & implement counter strategies.
- Compile and present quotes/proposals timely and accurately.
- Define existing primary customers/stakeholders and match their associated Product and Service’s needs, demands and expectations on a continuous basis – inclusive of cost benefit analysis.
- Continuously update customers with information regarding the company's product and services offerings.
- Use convincing arguments when promoting products and services to prospective customers.
- Draft and re-negotiate the value proposition for each customer/market segment regarding pricing strategies or other value adding services – in accordance with the mandate received from Management.
- Ensure installations/deliveries are done according to customer expectations.
- Maintaining positive business relationships by frequently and personally engaging (including product training) with customers to ensure customer satisfaction, enhancement of service levels and promoting additional product and service offerings.
- Act promptly and efficiently to address any area of poor customer service.
- Present customers with innovative solutions to problems.
- Provide complete Customer/Prospect reporting to the relevant stakeholders in the agreed format/system, accurately and timely.
- Utilise the CRM system to manage interactions with customers and potential customers and general streamlining of processes in optimizing sales potential, profitability, and customer service.
- Adherence to Company policies and Procedures.
- Consider planning and cost efficiency when agreeing product/service delivery with customers.
- Efficient use of Company systems.
- Coordinate with and support of technical services regarding site installations/on-site repairs.
Please consider your application unsuccessful should you not receive a response within two weeks of applying.
