SUMMARY:
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POSITION INFO:
CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer with experience in FSP to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.
Responsibilities:
- Training Program Development:
Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.
Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.
Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.
Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.
Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.
Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.
- Compliance and Regulations:
Educate on industry regulations, compliance requirements, and ethical sales practices.
Maintain accurate records of training sessions, attendance, and performance improvement plans.
Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.
Qualifications:
- 2+ years’ experience in FSP training within a BPO or contact centre environment.
- Strong understanding of sales methodologies and techniques.
- Excellent presentation and communication skills.
- Ability to motivate and inspire sales teams.
- Proficiency in using training tools and technology.
- Detail-oriented with excellent organizational skills.
- Patience and the ability to provide constructive feedback.
- Certifications in sales training or relevant field a plus.
If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.
Application Process:
Interested candidates are encouraged to submit their resume to
