Sales and Marketing Co-ordinator

SUMMARY:
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POSITION INFO:

Village N Life is a leading tourism and hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

The Sales and Marketing Department seeks a unique individual for this newly created role. You will need to be savvy in marketing strategies and play an active role in campaigns throughout the Village N Life Portfolio. The role also includes a wide array of sales techniques to efficiently upsell all our products, through various channels, and accurately record the information on our PMS systems. You will be monitoring email accounts and telephone lines, capturing data and using it for analysis for insights in to our client base.

You must be able to work 2 Saturdays per month.

Take your career to the next level by joining our team for this amazing opportunity.

Minimum Requirements

EDUCATION:

• Grade 12 or equivalent;
• Must speak, read, write and understand English at a professional level;
• Computer literate (MS Word, MS Excel, MS Outlook)

EXPERIENCE:

• 3-5 year’s working experience in tourism or marketing industries;
• Opera knowledge (or similar PMS);
• Microsoft Suite;
• Google apps (advantageous);
• Meta apps (advantageous)

Generic Competencies:

• Attention to detail and quality;
• Strong administrative skills;
• Clear Communication

Unique Competencies:

• Strong time management and ability to prioritize work;
• Maintain existing relationships with clients;
• Data capturing / Reporting;
• Goal orientated and target driven;
• Customer service;
• Team player with high level of dedication;
• Sales and marketing interest;
• Tourism background

Duties and Responsibilities

Product Knowledge

• Property Knowledge of all Village N Life products and brands
• Understanding of target audiences for different properties, brands and campaigns, with special focus on:
  • Direct promotional / seasonal offers
  • Closed groups (interest driven groups and network platforms)
  • Third-party platforms (Flook, Daddy’s Deals, etc.)
  • VNL Leisure Club

Customer Service

• Assist with general enquiries
• Maintain relationships
• Exceptional customer care and service delivery;
• Problem solving abilities and abilities to manage customer issues;
• Assist in investigating and resolving customer complaints

Product and Offering Development

• Support the creative thinking on development of new products and offerings;
• Play a key role in the implementation and role out of new products and offerings, including:
  • Work with the design and web development team to create immersive campaigns;
  • Assist with compiling of task lists for implementation of new products or promotions;
  • Follow up and check-in with on-site operations teams;
  • Report back on status, problems, and suggestions;
  • Online brand audits for relevance and accuracy

Sales and Reservations

• Promote and Sell the Village N Life products and services using up-selling and suggestive selling techniques;
• Processing of reservations (FIT, groups and events);
• Follow ups on enquiries and leads;
• Check and verify FIT and Group bookings;
• Liaise with on-site operations teams;
• Compiling quotations and invoices accurately;
• Accurately record and process reservations made by phone/email in the Property management system (Opera);
• Assist with booking of additional services, including spa treatments, restaurant reservations and golf bookings – details to appear on correspondence and PMS accurately;
• Record special billing arrangements for reservations in all business segments;
• All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS - properties to be aware of guests special requests to meet and exceed guests expectations;
• All Village n Life standard operating procedures and policies to be followed and adhered to

Administration

• Maintain sales records across all marketing efforts:
  • Keeping record of success rate, revenue achieved and notes for future reference;
• Researching, creating and maintaining pro-active client lists and databases;
• Maintain client databases:
  • Importing of manual databases
  • Creating databases through research
  • Updating databases periodically
• Control and record keeping of related sales activities;

Reporting

• Capture and process data to compile reports on sales, historic revenue and campaign performance, such as:
  • Weekly direct offers sales reports
  • Historical campaign efforts on demand
  • Monthly VNL Leisure Club sign-ups
  • Monthly VNL Leisure Club revenue
  • Periodic reporting on closed group efforts
  • Weekly third-party platform sales reports

Marketing

• Brainstorm marketing campaigns for all properties;
• Create job bags for marketing and production team, providing all sales information accurately
• Assist with content creation for Google Ads, social media, publications and e-mailers

If this sounds like an exciting opportunity to you, please apply.

Due to the large volumes of CV’s received, only candidates that meet the criteria will be contacted.

If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.