Sales and Marketing Coordinator

SUMMARY:
Position: Sales & Marketing Coordinator
Location: Grand Port, Mauritius
Hospitality Hire is recruiting a Sales & Marketing Coordinator for an international hotel based in Grand Port, Mauritius, near the airport. This role is ideal for a highly organised hospitality professional who enjoys working at the intersection of sales operations, reporting, and marketing support.  
The successful candidate will support the Sales team in driving occupancy, revenue growth, and brand positioning, while ensuring smooth coordination between hotel operations and clients across corporate, groups, and travel trade segments.
Please note: This opportunity is open to Mauritius citizens only. This is not an expatriate role.

POSITION INFO:
About the Role
As Sales & Marketing Coordinator, you will play a key support role within the hotel’s commercial team. The position requires strong administrative capability combined with commercial awareness, ensuring accurate reporting, efficient coordination of client requests, and effective marketing support.
You will act as a liaison between Sales, Revenue Management, Operations, and external partners, helping ensure enquiries, contracts, and reporting processes are handled efficiently and professionally.

Key Responsibilities
Sales Administration & Client Coordination

• Prepare and manage RFPs, LNR contracts, STO contracts, and group quotations
  - Respond to client enquiries and ensure timely and accurate proposals
  - Coordinate communication between clients and operational departments
  - Support corporate ID requests and contract administration processes

• Maintain sales reports, statistics, databases, and marketing records
  - Monitor key commercial KPIs including Occupancy, ADR, REVPAR, and cost of distribution
  - Conduct rate checks across IHG systems, GDS platforms, and OTA channels
  - Support rate loading processes and ensure accuracy across distribution platforms

• Assist with marketing database management and CRM updates
  - Support online content checks and image audits across booking platforms
  - Ensure accurate promotional and product information is maintained across channels

• Coordinate travel arrangements and logistics for the Sales team
  - Provide administrative support to ensure efficient day-to-day commercial operations
  - Support cross-sell and up-sell initiatives across departments

• Hospitality qualification or relevant hospitality industry experience
  - Minimum 2 years’ experience in hotel sales or commercial support roles
  - Strong administrative, reporting, and organisational skills
  - Proficiency in hotel PMS systems, revenue systems, and Microsoft Office
  - Strong attention to detail and ability to manage multiple priorities
  - Excellent communication skills in English (additional languages are advantageous)
  - Ability to work efficiently in a fast-paced hospitality environment