Samsung Promotions Team Coach

Recruiter:

iSON Xperiences

Job Ref:

BPO00503

Date posted:

Saturday, October 1, 2022

Location:

Randburg, South Africa

Salary:

Negotiable

JOB SUMMARY:
The Role:

THE ROLE

Â

The position of the Team Coach is to lead an administrative back office team and to maintain quality of service delivered in conjunction with ISON People Solutions customer goals and objectives. The T...

JOB DESCRIPTION:

The Role:

THE ROLE

Â

The position of the Team Coach is to lead an administrative back office team and to maintain quality of service delivered in conjunction with ISON People Solutions customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to ensure that the APS Customer Experience is delivered all the time.Â

Main Responsibilities will include but will not be limited to:

Leading and managing a team of +- 13 agents
Coaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthly
Attendance and leave management process and updating matrix
Manage and motivate agents through different forms
Quality management/improvement through call evaluations for each agent weekly
Ensure that all agents meet agent adherence and reach service levelsÂ
Set key performance indicators for agents and review agent performance according to KPIâ??s in conjunction with Contact Centre Manager on a regular basis
Assist in agent career development and identify training needs
Resolve daily queries and promote service delivery
Compile reports and report on progress
Liaise daily with Workforce Management team to ensure effective resource planning.
Taking correct disciplinary measures where necessary
Compilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basis
Strong internal and external relationship building
Ensure escalations processes are maintained and implementation of new processes with team buy in

Skills and Experience:

Previous Team leader experience within a Contact Centre environment (Customer Service /Messaging highly advantageous
Experience in a Logistics Environment (Highly Advantageous)
Good performance management experience
Grade 12 Certificate and leadership training
Advanced proficiency in Microsoft Office â?? Outlook, Excel, Word, Project and PowerPoint

PROFESSIONAL AND INTERPERSONAL SKILLS:

Excellent communication both oral and written
Demonstrate the ability to manage workload and prioritize activities
High level of integrity, professionalism and trustworthiness
Problem solving skills
Excellent Attention to detail
A successful track record in meeting targets and achieving premium customer service
Positive attitude to work.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Sales Representative
Location: Boland / Winelands
Salary:
Sales Representative – Western Cape (Stellenbosch / Klapmuts area)Our client is seeking a dynamic and results-driven Sales Representative to join their Western Cape team. The successful candidate will be responsible for driving sales growth, managing key customer accounts, building lasting client relationships, and ensuring effective in-store promotions and merchandising execution in the Ste...
1 day ago

Full Stack Developer (Expert) 0657
Location: Menlyn
Salary:
Expert Full Stack Developer – Hybrid Contract Role (Menlyn) Location: Menlyn, Pretoria (Hybrid – 8 office days/month, subject to manager discretion)Duration: 3-Year Renewable Contract (Starting Jan 2026) Do you dream in code and thrive in the cloud? Ready to work on a product that’s literally driven by data from cars around the world? We’re looking for an Expert F...
1 day ago

Full Stack Developer (Senior) 0513
Location: Menlyn
Salary:
Senior Full Stack Developer – Hybrid Contract Role (Menlyn) Location: Menlyn, Pretoria (Hybrid – 8 office days/month, subject to manager discretion)Duration: 3-Year Renewable Contract (Starting Jan 2026) Ready to level up your dev career and work on global-scale tech that makes a difference? We’re on the hunt for a Senior Full Stack Developer who’s passionate abou...
1 day ago

Senior Data Scientist
Location: Kenilworth
Salary: R85k - 100k per month
Responsible for developing, validating, and operationalizing advanced machine learning and AI models
1 day ago

Hotel Assistant Food and Beverage Manager
Location: Bantry Bay
Salary: Market related
Assist in leading the daily operations of The Bistro, Botany, Pool Area and other outlets
3 days ago

Senior Retail Manager
Location: Sandown
Salary:
We are currently seeking to appoint an experienced Senior Retail Manager to lead operations at our hypermarket dealership. The ideal candidate will be responsible for managing a dynamic team of sales staff, driving performance, and ensuring exceptional customer service across all departments.
4 days ago

Cosmetic Consultant
Location: Johannesburg
Salary:
4 days ago

Sales Trainee - YES Intern (12 month Programme)
Location: Pietermaritzburg
Salary: 7500
Our client in Pietermaritzburg is looking for a driven and enthusiastic Sales Intern to join their dynamic automotive sales team. This is a 12 month YES Internship. Salary is R7500,00 CTC
5 days ago

Service Advisor
Location: Midrand
Salary:
Position Overview:The Service Advisor acts as the liaison between customers and the workshop, ensuring a smooth and professional service experience. They are responsible for interpreting customer concerns and requirements, scheduling service appointments, coordinating repair work, and ensuring customer satisfaction through clear communication and efficient service delivery.
7 days ago

General Manager - Fuel and Convenience Retail
Location: Stellenbosch
Salary:
Overview:We are seeking an experienced and dynamic General Manager to oversee the full operations of a busy service station – including the fuel forecourt, convenience store, and in-store coffee shop. The ideal candidate will provide strong leadership, ensure smooth day-to-day operations, and drive profitability while maintaining world-class safety and service standards.
7 days ago

Samsung Promotions Team Coach

THE ROLE

THE ROLE

Similar jobs you might be interested in:

Create a free job alert for Samsung Promotions Team Coach in Randburg