Samsung Warranties

Warranty administrator

Based in Randburg

6 Month Contract

Job role:

The Warranties Administrator provides an efficient warranty claims process to support the business. He/she also assists with time-sensitive information reports and responds to queries within a reasonable timeframe with the aim of consistently delivering outstanding customer service to internal and external customers.

Responsibilities:

• Work effectively and efficiently on a wide variety of tasks within the warranties area with the intention of helping the campaign meet its corporate objectives.
• Manage and process all warranty-related paperwork effectively and efficiently.
• Manage warranties workload effectively, in response to requests from colleagues and manager.
• Record, check and process all claim information in line with the campaigns terms and conditions.
• Investigate, query unsettled or short paid claims and assess their causes.
• Help to ensure a customer-satisfying level of service in respect of warranty work performed.
• Explain warranty conditions and procedures to customers to avoid misunderstanding and conflict.
• Ensure that correct charges are made as appropriate on goodwill claims.
• Help ensure efficient progress of warranty jobs through the warehouse.
• Circulate new and up-to-date warranty information and literature for new Samsung products and repair procedures.
• Liaise with manufacturerâ??s/concessionaireâ??s representatives to ensure that explanations are given for work undertaken where appropriate. Assist the manufacturerâ??s/concessionaireâ??s warranty auditors in reviewing the Campaigns records.

Qualifications:

• Matric

Experience:

• Function related experience: 1-2 years
• Other experience:
• Administrative experience
• Able to work to tight deadlines
• Numerate and literate, with competent written and oral communication skills