Sea Freight Forwarding / Vessel Booking Coordinator

SUMMARY:
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POSITION INFO:
JOB DESCRIPTION: To manage and coordinate sea freight forwarding operations and vessel bookings, ensuring efficient and timely transportation of goods. Main Duties and Responsibilities: Operational Management Coordinate and manage sea freight forwarding operations from booking to delivery. Book and arrange vessel space with shipping lines and agents. Negotiate freight rates and terms with carriers and service providers. Prepare and process shipping documentation including Bills of Lading, customs declarations, and cargo manifests. Monitor and track shipments to ensure timely delivery and resolve any issues that arise. Customer Service Provide excellent customer service by responding to inquiries and providing updates on shipment status. Address and resolve customer complaints or issues related to sea freight and vessel bookings. Liaise with customers to understand their shipping requirements and provide suitable solutions. Communication Act as the primary point of contact between the company, shipping lines, and other stakeholders. Communicate effectively with clients, carriers, and internal teams to ensure smooth operations. Maintain effective communication channels to facilitate the flow of information regarding bookings and shipments. Operational Support Ensure compliance with all shipping regulations and industry standards. Manage and maintain records of all vessel bookings, shipments, and related documentation. Coordinate with customs brokers and port authorities to facilitate smooth customs clearance. Reporting Prepare and submit regular reports on sea freight operations, vessel bookings, and shipment statuses. Monitor and report on key performance indicators related to sea freight forwarding and vessel management. Specific Requirements for the Position Essential: Proven experience in sea freight forwarding, vessel booking, or a similar role within the supply chain and logistics industry. Strong understanding of sea freight operations, shipping documentation, and vessel booking procedures. Excellent negotiation skills and the ability to build strong relationships with carriers and service providers. Proficiency in MS Office (MS Excel, MS Word, MS Outlook) and knowledge of freight forwarding software. Strong organizational and time management skills. Excellent communication and customer service skills. Ability to work independently and as part of a team. Preferred: Experience working with international shipping lines and agents. Familiarity with customs regulations and import\/export procedures. Ability to handle high-pressure situations and resolve problems efficiently.

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