Sea Freight Forwarding / Vessel Booking Coordinator

SUMMARY:
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POSITION INFO:

JOB DESCRIPTION:

To manage and coordinate sea freight forwarding operations and vessel bookings, ensuring efficient and timely transportation of goods.

Main Duties and Responsibilities:

Operational Management

• Coordinate and manage sea freight forwarding operations from booking to delivery.
• Book and arrange vessel space with shipping lines and agents.
• Negotiate freight rates and terms with carriers and service providers.
• Prepare and process shipping documentation including Bills of Lading, customs declarations, and cargo manifests.
• Monitor and track shipments to ensure timely delivery and resolve any issues that arise.

Customer Service

• Provide excellent customer service by responding to inquiries and providing updates on shipment status.
• Address and resolve customer complaints or issues related to sea freight and vessel bookings.
• Liaise with customers to understand their shipping requirements and provide suitable solutions.

Communication

• Act as the primary point of contact between the company, shipping lines, and other stakeholders.
• Communicate effectively with clients, carriers, and internal teams to ensure smooth operations.
• Maintain effective communication channels to facilitate the flow of information regarding bookings and shipments.

Operational Support

• Ensure compliance with all shipping regulations and industry standards.
• Manage and maintain records of all vessel bookings, shipments, and related documentation.
• Coordinate with customs brokers and port authorities to facilitate smooth customs clearance.

Reporting

• Prepare and submit regular reports on sea freight operations, vessel bookings, and shipment statuses.
• Monitor and report on key performance indicators related to sea freight forwarding and vessel management.

Specific Requirements for the Position

Essential:

• Proven experience in sea freight forwarding, vessel booking, or a similar role within the supply chain and logistics industry.
• Strong understanding of sea freight operations, shipping documentation, and vessel booking procedures.
• Excellent negotiation skills and the ability to build strong relationships with carriers and service providers.
• Proficiency in MS Office (MS Excel, MS Word, MS Outlook) and knowledge of freight forwarding software.
• Strong organizational and time management skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.

Preferred:

• Experience working with international shipping lines and agents.
• Familiarity with customs regulations and import/export procedures.
• Ability to handle high-pressure situations and resolve problems efficiently.

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