Section 14 Administrator

SUMMARY:
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POSITION INFO:

Section 14 Transfer Administrato is responsible for all duties relating to Section 14 in and out.

PURPOSE OF THE ROLE

• Perform quality assurance based on the specialized requirements of the role.
• Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
• Engage in a professional manner whether it be verbal or face to face
• Have the ability to communicate via different communication channels
• Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)
• Preparation and completion of Section 14 in and out documentation- send to checker
• Submission of completed documents to transferee fund, board of trusties, valuator and or FSCA
• Liaison with FSCA, administrators and company
• Preparation of payment schedules for FSCA- send to checker
• Preparation and submission of G form – send to checker
• Preparing requests for payments of transfers out - send to checker
• Requesting for payments and schedules for payments in- send to checker
• Preparing and submitting final payment schedules (indicating employee and employer split) and proof of payments to the transferee fund- send to checker
• Communicating with all stakeholders verbally and in writing
• Resolving all queries and requests raised by administrators and FSCA
• Keeping progress reports updated
• Preparing updated statistics for quarterly Board of Trustee meetings- send to checker
• Sending member benefits statements to intermediary/administrator to supply member statements for both Section 14 in and out transfers
• Fulfilling any adhoc requests and other duties that may be delegated from time to time.
• Attach all email correspondence to the member's record.
• Record all appropriate member notes on member's Everest record.
• Communicating with Admin front offices and consultants
• Building and managing effective relationships with transferor/transferee funds, brokers and employers
• Ensuring effective interaction with the regulatory authorities (FSCA,PFA) also ensuring that the trustees and PO gets feedback upon receipt of email queries.
• Displays a willing and helpful attitude
• Managing all section 14’s IN and OUT.
• Ensuring feedback given to contributions department of section 14 and checking the contributions is to date. Notify the consultants of incoming or outgoing section 14’s.
• Manage daily tasks and section 14 spreadsheet
• SLA’s to be met 180 days to be submitted to FSCA and 60 days for benefits to be transferred to transferee fund. Transfers in benefits received and loaded by the contributions team within 10 days.
• Managing all payment submission
• Building and managing effective relationships with transferor/transferee funds, brokers and employers
• Ensuring effective interaction with the regulatory authorities (FSCA,PFA) also ensuring that the trustees and PO gets feedback upon receipt of email queries.
• Displays a willing and helpful attitude
• Emails internal or external clients.

Competencies required:

• Communication (Written and Verbal)
• English (Business writing and email etiquette)
• Stakeholder management (CRM)
• Industry knowledge and experience
• Accuracy and attention to detail
• Judgement and Decision Making
• Working under pressure And Deadline driven
• Organizational skills / Planning and prioritizing
• Interpersonal skills
• Settings goals
• Cross team collaboration
• Innovation

Qualification & Required Knowledge:

• Matric
• Excel
• EB Knowledge
• FSCA SLA
• Section 14
• POPI
• TCF