Security Engineer L3

SUMMARY:
Security Engineer

POSITION INFO:

Our Client a Global tech firm is seeking a Security Engineer to join their team in Cape town. They offer stability, growth, attractive salary along with excellent benefits and a great working environment.

The Security Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Survey.

They will develop, coordinate, and execute policies, methods and procedures, and supervises personnel; when assigned as an expert, performs work requiring a very high level of technical knowledge of a specific area or ability to integrate at a high level the knowledge of several areas, manages and provides technical leadership of projects involving large-scale, complex and highly analytical tasks.

Positions at this level are distinguished from Senior Engineers, in that the latter performs more specific and small-scale, though complex, analytical tasks. Work is performed within a broad framework of general policy and requires creativity and resourcefulness to accomplish goals and objectives, and in applying concepts, plans and strategies which may deviate from traditional methods and practices. Serves as a lead technical contact and systems integrator for large complex deployments, with a focus on securing vulnerabilities and reducing risk of system and/or asset compromises.

Key Roles and Responsibilities:

1. Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
2. Perform necessary checks, apply monitoring tools, and respond to alerts
3. Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
4. Assist in analyzing, assigning and escalating support calls
5. Investigate third line support calls assigned and identify the root cause of incidents and problems
6. Report and escalate issues to 3rd party vendors if necessary
7. Provide onsite technical support to clients and provide field engineering services to clients
8. Expected to take ownership of relevant technologies according to domain or specialization.
9. Conduct monthly random review of incidents and service requests, analyze and recommend improvement in quality
10. Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed
11. Proactively identify opportunities for work optimization including opportunities for automation

Knowledge, Skills, and Attributes:

1. Ability to communicate and work across different cultures and social groups
2. Ability to plans activities and projects well in advance, and considers possible changing circumstances
3. Ability to maintain a positive outlook at work
4. Ability to work well in a pressurized environment
5. Ability to work hard and put in longer hours when it is necessary
6. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
7. Ability to adapt to changing circumstances
8. Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
9. Strong documentation and report writing
10. Ability to use reporting to trend and provide insight to risks
11. Ability to work collaboratively as one team across different business areas
12. Solid understanding of networking and networks
13. Good understanding and appreciation of technical design and business principles
14. Demonstrates project management and administration ability
15. Good project skills which are demonstrated in the execution of installations and other assignments
16. Demonstrate customer engagement skills
17. Demonstrate relevant domain specialist knowledge
18. Good verbal communication skills
19. Client focused and displays a proactive approach to solving problems
20. Ability to work under pressure
21. Ability to coach, mentor and provide guidance to team members
22. Good understanding of project management principles
23. Be proficient in the implementation, configuration of the products in the security GTM.

Academic Qualifications

1. · Advanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

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