Security Engineer (Level 2)

SUMMARY:
We are looking for a Security Engineer to work at one of our clients in Cape Town on a fixed-term contract basis (Minimum 12 months). Primarily responsible for 2nd-line support and service delivery management, the role will require the person to be based full-time on site at the client premises and perform the information security tasks and duties as defined by the client from time-to-time.

POSITION INFO:

REQUIRED LEARNING/EXPERIENCE

• A formal academic and/or recognized advanced industry qualification in Cyber Security and/or Information Systems
• Skills and experience in Next Generation Networking and Firewall technologies (mandatory requirement)
• Cybersecurity certifications
• CISM, CISSP certifications (advantageous)
• ITIL certification (advantageous)
• Excellent knowledge of Security management, Network security, and Endpoint security
• Verifiable experience and expertise with various network security technologies
• Proven experience in identifying, analyzing and resolving information security incidents and problems
• At least 5 years of general information security background and experience
• Leadership skills and Teamwork experience essential

• 2nd-line support, service assurance and service fulfilment responsibilities
• Execution of installations and other assignments
• Produce and use reports
• Proposal and report writing, and general project documentation development.
• Take ownership of relevant technologies according to domain or specialization.
• Teamwork and collaboration with Security peers and management
• Providing professional telephonic and onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
• Thorough pre-emptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution.
• Ensure all requests, process events and resolution incidents result in zero missed SLA conditions.
• Managing incidents of high complexity, conducting advanced and complicated tasks, and providing resolution to a diverse range of complex problems.
• Using considerable judgement and independent analysis within defined policies and practices.
• Manages configuration items (CIs) and related information.
• Investigates and implements tools, techniques, and processes for managing CIs and verifies that related information is complete, current, and accurate.
• Maintains secure configuration, applying and maintaining tools, techniques, and processes to identify, track, log and maintain accurate, complete, and current information.
• Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures.
• Applies techniques to control the demand upon a particular resource or service.
• Uses available tools & platforms to investigate and diagnose problems, collect performance statistics, and create reports, working with users, other staff and suppliers as appropriate.
• Prioritizes and diagnoses incidents according to agreed procedures.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents.
• Facilitates recovery, following resolution of incidents through adoption of knowledge articles.
• Documents and closes resolved incidents according to agreed procedures.
• Initiates and monitors actions to investigate and resolve problems in systems, processes and services.
• Determines problem fixes/remedies. Assists with the implementation of agreed remedies and preventative measures.
• Utilizes knowledge management systems as part of all work activities to ensure adherence to agreed procedures.

• Excellent interpersonal and communication skills
• Ability to communicate well at all stakeholder levels
• Good analytic and interpretive skills; exceptional attention to detail
• Positive attitude
• Excellent organisation skills
• Excellent problem-solving skills
• An ability to work to tight deadlines and within constraints
• Good Listening skills
• Ethical
• Team player
• Ability to perform under pressure
• Able to work independently
• An understanding of the service delivery environment and stakeholder interests
• Reliable and able to produce a high quality of work

NB! This job is now closed. You can apply for other jobs by uploading your CV.